Who You Are: You are a hands-on technical professional who enjoys working directly with enterprise infrastructure and helping colleagues solve IT problems. At Galaxy's Tier 4 AI data center in Afton, Texas, you will work closely with Site Reliability Engineering and Network Engineering to deploy and maintain high-density GPU compute and high-performance networking infrastructure. You are comfortable troubleshooting servers, physical connectivity, Windows and macOS endpoints, and day-to-day employee technology issues. You follow documented procedures, communicate clearly, and are eager to grow your networking, systems administration, and infrastructure engineering skills.
What You'll Do: Site Reliability Engineer (SRE) works to execute infrastructure deployments, maintain server and network hardware, troubleshoot physical connectivity, and support data center reliability. It also serves as an on-site IT support resource for Windows and macOS devices, endpoint management, account administration, and general technical troubleshooting.
Key Responsibilities: Network Cabling & Connectivity - Install, label, route, and maintain copper and fiber optic cabling.
- Troubleshoot physical connectivity involving cables, transceivers, patch panels, and switch ports.
- Perform basic copper and fiber connectivity testing using appropriate tools.
- Assist Network Engineering with physical-layer troubleshooting, equipment installation, and connectivity changes.
- Document cabling issues, port assignments, equipment connections, and rack elevations.
- Escalate complex network issues with clear troubleshooting findings.
Onsite IT & End-User Support - Provide Tier 1 and basic Tier 2 support for hardware, software, operating systems, account access, and connectivity.
- Provision, configure, deploy, troubleshoot, and maintain Windows and macOS laptops, desktops, and endpoint devices.
- Assist with device enrollment, configuration, application deployment, and compliance through MDM platforms such as Microsoft Intune.
- Support user accounts, password resets, access troubleshooting, and basic group management in Active Directory and Microsoft Entra ID.
- Troubleshoot Microsoft 365 applications, including Outlook and Teams.
- Support onboarding and offboarding, including device preparation, access, and equipment recovery.
- Install and troubleshoot printers, peripherals, conference room equipment, and on-site technology.
- Maintain device assignments, asset inventory, and endpoint lifecycle records.
- Track, document, and resolve IT support requests through the ticketing system.
Infrastructure Reliability & Operational Support - Respond to infrastructure alerts, hardware failures, and onsite incidents under SRE and Network Engineering direction.
- Perform routine equipment inspections and basic infrastructure health checks.
- Assist incident investigations by gathering information and performing on-site diagnostics.
- Follow change management, maintenance windows, and documented SOPs/MOPs.
- Document completed work, troubleshooting, and infrastructure changes.
- Collaborate with engineering teams and vendors to resolve technical issues.
- Participate in scheduled maintenance, including occasional after-hours work.
What We're Looking For: - 1-3 years of experience in data center infrastructure, IT support, desktop support, or a related technical role.
- Hands-on experience installing, cabling, maintaining, or troubleshooting physical servers, switches, or enterprise IT equipment.
- Familiarity with racks, structured cabling, fiber optics, and basic data center hardware maintenance.
- Experience supporting and troubleshooting Windows and macOS.
- Familiarity with endpoint management or MDM solutions, preferably Microsoft Intune.
- Basic experience with Active Directory and/or Entra ID user account and access management.
- Understanding of IP addressing, Ethernet, DNS, DHCP, and basic connectivity troubleshooting.
- Experience troubleshooting end-user hardware, software, and peripherals.
- Familiarity with IT ticketing, technical documentation, and inventory management.
- Ability to follow technical instructions and engineering direction accurately.
- Strong communication, organization, collaboration, and problem-solving skills.
Bonus Points: - Experience in enterprise and/or colocation data centers.
- Familiarity with enterprise server platforms.
- Exposure to networking equipment.
- Experience with fiber optics, transceivers, and/or high-speed links.
- Experience with Intune enrollment, configuration profiles, compliance policies, and/or application deployment.
- Experience with Microsoft 365 administration and/or endpoint security tools.
- Basic familiarity with Hypervisor virtualization, VM management, and self hosted enterprise storage.
- Exposure to cable certification, fiber testing, and/or network diagnostic tools.
- Familiarity with infrastructure monitoring, asset management, and/or documentation platforms.
- Basic PowerShell, Bash, or Python scripting experience.
- Experience with employee onboarding, device lifecycle, and/or IT asset tracking.
- Familiarity with IT change management and incident response.
- OSHA 10-Hour or OSHA 30-Hour Outreach Training completion (construction or general industry); current training card preferred.
What We Offer: - Competitive base salary and discretionary bonus
- Paid Time Off
- Company-paid health and protective benefits for employees, partners, and other dependents
- Company Paid Holidays (14)
- 3% 401(k) company contribution
- Generous paid Parental Leave
- Free virtual coaching and counseling sessions through Headspace
- Opportunities to learn about the Crypto industry
- Free daily snacks and daily meals
- Smart, entrepreneurial, and fun colleagues
- Employee Resource Groups
Benefits may vary depending on location.
Apply now and join us on our mission to engineer a new economic paradigm.
