6/8/26
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Job Type: Permanent
Work Model: Hybrid
Reference code: 133609
Primary Location: Toronto, ON
All Available Locations: Toronto, ON; Halifax, NS; Saint John, NB
What will your typical day look like?The Security Inquiry Response Center (SIRC) is Deloitte's global central service providing accurate and up-to-date cybersecurity information to meet the demands of Deloitte's clients.
The Service Owner is accountable for the overall delivery, strategic direction, and continuous evolution of the SIRC service. This role leads global SIRC operations, ensures high quality and timely delivery of services and projects, and drives strategic initiatives to support growth, scalability, technology enablement, and operational excellence. The leader partners closely with Global Deloitte Technology (DT) and Governance, Risk & Compliance (GRC) leadership to align priorities, outcomes, and success measures, while developing and coaching SIRC managers to build a high performing, sustainable team. Key responsibilities include:
Service Delivery & Accountability
• Responsible and accountable for the end to end delivery of SIRC services and projects, ensuring commitments related to quality, timeliness, and stakeholder expectations are consistently met.
• Oversees operational performance, identifies risks and escalations, and ensures appropriate mitigation actions are in place.
• Ensures SIRC operates in alignment with agreed service scope, standards, and governance expectations.
Strategy, Growth & Transformation
• Defines and drives the overall SIRC strategy, including service growth, expansion, and continuous improvement initiatives.
• Leads the evolution of SIRC capabilities through process optimization, technology enablement, and resource planning to support increasing demand and complexity.
• Identifies opportunities to enhance scalability, efficiency, sustainability of the SIRC operating model and potential extension of service scope.
Technology & Resource Enablement
• Provides strategic oversight of SIRC technology initiatives, tools, and platforms to improve service delivery and user experience.
• Ensures appropriate resourcing models are in place, balancing demand, capacity, and skill requirements across the SIRC organization.
• Partners with technology and delivery teams to prioritize and deliver enhancements that support long term service objectives.
Stakeholder Alignment & Collaboration
• Sets and aligns goals with Global DT and GRC leadership to collectively achieve shared outcomes and organizational success.
• Acts as a senior point of engagement for key stakeholders, ensuring transparency, alignment, and effective communication.
• Represents SIRC in leadership forums, providing insight into performance, risks, and strategic initiatives.
People Leadership & Development
• Develops, coaches, and mentors SIRC managers, fostering strong leadership capability and succession readiness.
• Builds a culture of accountability, collaboration, and continuous improvement across the SIRC leadership team.
• Supports talent development, performance management, and engagement to maintain a high performing and resilient organization.
• Consistent, high quality delivery of SIRC services and projects
• Effective execution of SIRC strategic initiatives and growth objectives
• Strong alignment and partnership with Global DT and GRC leadership
• Development of a capable, engaged, and high performing SIRC management team
About the teamDeloitte Technology works at the forefront of technology development and processes to support and protect Deloitte around the world. In this truly global environment, we operate not in "what is" but rather "what can be" to help Deloitte deliver and connect with its clients, its communities, and one another in ways not previously conceived.
Enough about us, let's talk about youDo you possess the following?:
• Proven experience leading an enterprise scale services or shared service functions focused on Global value in a multi-cultural and multilingual environment.
• Strong strategic planning and execution capabilities
• Experience driving operational excellence, service transformation, and technology enabled improvements
• Ability to influence and align senior stakeholders across technology, risk, and compliance functions.
• Good understanding of Generative Ai capabilities and offering, for personal efficiency and for AI integration in applications.
• Demonstrated people leadership, coaching, and talent development skills
Total RewardsThe salary range for this position is $104,000 - $215,000, and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels. Our approach is grounded on recognizing people's unique strengths and contributions and rewarding the value that they deliver.
Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth. Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people-first organization. On top of our regular paid vacation days, some examples include: $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, firm-wide closures known as "Deloitte Days", dedicated days of for learning (known as Development and Innovation Days), flexible work arrangements and a hybrid work structure.
