7+ years of management experience in a high-volume workforce or service industry
5+ years in the private security industry
2+ years in security management
2+ years driving operational goals and metrics
Strong leadership skills fostering teamwork and client relations
Proficiency in web-based applications and Business Intelligence tools
Basic understanding of financial principles and budgeting
Excellent oral and written communication skills
Proficient project management and problem-solving skills
Responsibilities
Lead and mentor Account Managers, fostering accountability and teamwork
Build and maintain relationships with high-profile clients to ensure satisfaction
Oversee Account Managers to deliver high-quality service while adhering to standards
Analyze and report on operational metrics to maximize efficiency
Identify and mitigate security risks through protocol development
Establish a culture of safety to prevent work-related injuries
Ensure consistent service delivery across multiple site locations
Benefits
Medical, dental, vision, life, AD&D, and disability insurance
401(k) plan enrollment, subject to eligibility
Eight paid holidays, five sick days, and four personal days
Vacation time accrued at 3.08 hours biweekly, with payout as required by law
Full Job Description
Overview
Job Description
Allied Universal® is hiring a Shift Manager. As an Operations Manager, you will manage onsite Account Managers to ensure client satisfaction and optimal Security Professional performance at one or more security locations and client sites. By promoting strong employee engagement, you will drive operational metrics and deliver world-class services to a high profile client. Aligning with our iCARE Leadership approach, you will be a guide on our journey to be an employer of choice in the service industry by fostering an exceptional employee experience.
RESPONSIBILITIES:
Lead and mentor a team of Account Managers by providing coaching, support, and recognition, while fostering accountability; encourage a collaborative and inclusive work environment to promote teamwork, open communication, and professional development, while taking ownership of succession planning at all levels
Build, maintain, and grow relationships with representatives of a high-profile client by understanding their security needs and ensuring satisfaction; develop and implement corrective action plans for identified opportunities for operational improvement
Deliver high-quality service to our client by strategically overseeing Account Managers, while maintaining industry standards, company policies, and regulatory requirements
Analyze, report and drive operational metrics and KPIs using Allied Universal's Business Intelligence Platform, maximizing efficiency and productivity
Identify and mitigate security risks; develop and implement security protocols, training, and response plans
Establish a culture of safety by developing action plans that aid in the prevention of work-related injuries
Ensure consistent security officer service delivery across multiple site locations
Stay abreast of all relevant operational, procedural, and systems topics and issues impacting the guard program
Participate in and ensure the accurate processing of Allied Universal invoices for customer management review and approval for payment
Manage projects involving security system installations, upgrades, and service work
Coordinate with security integrators providing services to our customer
Flexible Shift Schedule: This is a Shift Manager position requiring flexibility to work day, swing, overnight/graveyard, and weekend shifts based on operational needs and assigned schedule.
By infusing our core values of agility, reliability, caring, teamwork, integrity, safety, and innovation into your leadership approach, you will not only achieve success in your role but also contribute to the positive culture and growth of the organization.
QUALIFICATIONS (MUST HAVE):
High School diploma or equivalent
Minimum of seven (7) years of management experience in a high-volume workforce environment or service industry
Minimum of five (5) years of experience in the private security industry
Minimum of two (2) years of experience in security management
Minimum of two (2) years of experience driving operational goals and metrics
Leadership skills that foster teamwork, innovation, agility, client relations and achieving desired results
Ability to maintain a profitable book of business by cross-collaborating and utilizing results-oriented problem-solving skills to meet both client and employee growth and satisfaction
Proficiency in web-based applications and computer systems, including Microsoft Office and (BI) Business Intelligence tools for metrics analysis, reporting, automation, and presentations
Dynamic networking skills displaying a commitment to safety and trust by participating in local community, client and industry events
Basic understanding of financial principles, including budgeting and financial reporting. Ability to interpret simple financial data and use it to support decision-making
Demonstrated abilities to grasp complex electronic access control, video surveillance, and security design concepts and procedures
Excellent oral and written communication skills
Highly proficient project management skills; effective planning and organizing, innovative problem solving skills
Proficient computer skills
Demonstrated leadership skills consistent with managing across a matrixed organization
PREFERRED QUALIFICATIONS (NICE TO HAVE):
Law enforcement, military and/or contract or proprietary security services experience
Experience managing a dispersed workforce in a multi-location operation
BENEFITS:
Medical, dental, vision, basic life, AD&D, and disability insurance
Enrollment in our company's 401(k)plan, subject to eligibility requirements
Eight paid holidays annually, five sick days, and four personal days
Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.
