Active U.S. DoD Secret clearance with eligibility for Top Secret/SCI access
U.S. Citizenship
Bachelor's degree with 5 years of relevant experience
Experience managing military headquarters staff actions and taskings
Proven leadership skills in assigning and reviewing work
Advanced proficiency in SharePoint, Microsoft Teams, and Excel
Experience developing standard operating procedures (SOP)
Responsibilities
Lead and coach the contractor team in task management and scheduling
Synchronize contractor support across DDJTE divisions and resolve conflicts
Maintain the Joint Event Schedule and long-range planning calendar
Manage contractor support using ETMS2 and Microsoft Planner
Oversee knowledge management in SharePoint and Microsoft Teams
Supervise electronic records organization and compliance
Coordinate administrative work per the Performance Work Statement (PWS)
Benefits
Opportunity to work with government leaders and personnel
Engagement in high-stakes military training and exercises
Professional development through hands-on experience with advanced tools
Collaborative work environment with a focus on team performance
Potential for career advancement within the defense sector
Full Job Description
Position Description & Qualifications
Serco is seeking a Supervisory Specialist to lead the contractor team supporting the Joint Staff J-7 Directorate for Joint Training and Exercises (DDJTE), Programs and Operations Division (POD). POD coordinates activities across the Directorate for Joint Training and Exercises (DDJTE). In this role, you will lead the team that keeps directorate taskings, events, information, and administrative processes organized and moving. You will work with government leaders and personnel across DDJTE to anticipate competing requirements, resolve scheduling and resource conflicts, and deliver accurate, timely staff support.
This position is contingent upon the ability to maintain/transfer an active U.S. Department of Defense (DoD) Secret clearance with eligibility for Top Secret / Sensitive Compartmented Information (SCI) access is required.
In this role, you will:
Lead, assign work to, coach, and assess the POD contractor team supporting task management, scheduling, in-processing, information management, and document control.
Synchronize contractor support for tasks, schedules, and resources across DDJTE divisions; identify conflicts early and coordinate solutions with government stakeholders.
Maintain the Joint Event Schedule and directorate long-range planning calendar. Coordinate event spaces and other shared resources.
Manage the contractor team's support to the Joint Staff tasking process using the Enterprise Task Management Software Solution (ETMS2) and Microsoft Planner. Track assignments and deadlines, review products for quality, and train team members on established procedures.
Oversee knowledge and information management in SharePoint and Microsoft Teams, including site organization, permissions, content governance, and access to directorate products.
Supervise electronic records organization and support compliance with applicable retention and disposition requirements.
Coordinate administrative work required by the Performance Work Statement (PWS), including inputs to staffing plans, quality control activities, and contract transition planning.
Develop and maintain standard operating procedures (SOPs) for recurring directorate processes and oversee updates to publications, including the DDJTE Joint Training Event Handbook.
Track team performance, resolve routine issues, and elevate risks that could affect deadlines or contract deliverables.
To be successful in this role, you will have:
An active U.S. Department of Defense (DoD) Secret security clearance with the ability to obtain a Top Secret/SCI clearance.
U.S. Citizenship
A Bachelor's degree with 5 years of relative experience in the field.
Experience managing military headquarters staff actions and taskings, including hands-on use of ETMS2.
Experience leading personnel, assigning and reviewing work, and coaching team members.
Experience coordinating operational schedules, personnel, and shared resources across a large organization.
Advanced proficiency with SharePoint, Microsoft Teams, and Excel, including collaborative documents, lists, and calendars.
Experience supporting administrative and personnel processes such as in-processing, badging, and clearance coordination.
Experience developing standard operating procedures (SOP) and maintaining official administrative publications.
Strong written communication, attention to detail, and the ability to work effectively with military, civilian, and contractor personnel across multiple divisions.
The ability to manage competing priorities, maintain accountability for team deliverables, and improve routine workflows.
The ability to work on-site in Suffolk, Virginia. No remote work authorized.
The ability to travel up to 10%.
Additional desired experience and skills:
Active Top Secret/SCI clearance.
Experience supporting the Joint Staff, a combatant command, or a comparable higher headquarters staff.
Experience using approved artificial intelligence and automation tools to improve staff products or recurring workflows.
About Serco
Serco Group plc is a British company providing public services. It is listed on the London Stock Exchange and is a constituent of the FTSE 250 Index. The company has four divisions: Health, Justice and Immigration, Transport, and Defence, and operates across the UK and Europe, North America, Asia Pacific and the Middle East. Serco primarily provides public services to governments, including the operation of prisons and hospitals, defence and aerospace services, and transport services. The company also provides IT and consultancy services to the public sector. Serco has been involved in a number of controversies, including allegations of overcharging the UK government and mismanagement of contracts.
