ServiceNow Technology Lifecycle Analyst

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Required Qualifications

• 5+ years of experience in IT Asset Management, Configuration Management, Infrastructure Operations, Architecture, or Technology Lifecycle Management.
• Strong understanding of hardware and software lifecycle management concepts, including EOL, EOS, and Extended Support.
• Experience with ServiceNow CMDB, HAM, SAM, or similar asset management platforms.
• Knowledge of enterprise infrastructure, cloud platforms, operating systems, databases, and application technologies.
• Strong analytical, reporting, and stakeholder management skills.
• Experience creating dashboards and executive-level reporting.

Preferred Qualifications

• ITIL Foundation
• ServiceNow HAM, SAM, or CMDB certifications
• Knowledge of technology risk management and audit practices
• Experience with Power BI, ServiceNow Performance Analytics, or similar reporting tools

We are seeking a Technology Currency & Lifecycle Analyst to lead the monitoring, governance, and reporting of hardware and software technology lifecycle information across the enterprise. This role is responsible for identifying technologies approaching End-of-Life (EOL), End-of-Support (EOS), and Extended Support milestones, coordinating remediation activities with technology owners, and driving technology refresh and upgrade planning to minimize operational, security, and compliance risk.

Key Responsibilities

Technology Lifecycle Management

• Monitor vendor hardware and software lifecycle announcements, support policies, and roadmap changes.
• Maintain lifecycle attributes and technology currency data within ServiceNow CMDB, Hardware Asset Management (HAM), and Software Asset Management (SAM).
• Track hardware and software EOL, EOS, and Extended Support dates across the enterprise technology portfolio.
• Identify technology currency risks and proactively communicate remediation requirements to stakeholders.
• Maintain technology lifecycle standards, processes, and governance controls.

Stakeholder Engagement & Remediation

• Partner with infrastructure, application, and business owners to review technology currency risks.
• Facilitate hardware refresh, software upgrade, migration, and remediation planning activities.
• Track remediation commitments, milestones, and overdue actions.
• Coordinate with Architecture, Security, Infrastructure, CMDB, HAM, SAM, and Vendor Management teams to support technology currency objectives.
• Escalate high-risk or unsupported technologies to leadership as required.

Reporting & Analytics

• Develop and maintain executive dashboards and reports for technology currency and lifecycle compliance.
• Report on EOL/EOS exposure, remediation progress, and technology risk trends.
• Provide insights to support budgeting, technology refresh forecasting, and strategic planning.
• Monitor and report key lifecycle management KPIs and compliance metrics.

Governance & Compliance

• Support internal audits, regulatory reviews, and risk management initiatives.
• Ensure lifecycle information remains accurate, complete, and aligned across asset and configuration management systems.

Support governance forums and technology review committees with lifecycle reporting and recommendations.

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: