Job Summary
We are seeking a highly certified and experienced Senior ServiceNow Technical Consultant to lead and deliver complex ServiceNow implementations and solutions. The role requires strong technical expertise, strategic thinking, and the ability to drive digital transformation through the ServiceNow platform. The consultant will lead solution design, development, deployment, platform integrations, and technical delivery while ensuring adherence to best practices, security, and compliance standards.
Key Responsibilities
• Lead the design, development, and deployment of ServiceNow solutions across ITSM, ITOM, HRSD, CSM, and other modules.
• Collaborate with stakeholders to gather requirements, define project scope, and architect scalable ServiceNow solutions.
• Provide technical leadership and mentorship to junior consultants and developers.
• Customize and configure ServiceNow applications using established best practices while maintaining platform integrity.
• Integrate ServiceNow with external systems using REST/SOAP APIs, MID Servers, and other integration tools.
• Conduct code reviews and performance tuning to ensure solution quality and efficiency.
• Ensure adherence to security and compliance standards.
• Stay current with ServiceNow releases and proactively recommend platform enhancements.
• Support pre-sales activities, including solution design, demonstrations, and proposal development.
Required Qualifications
• Bachelor's or Master's degree in Computer Science, Information Technology, or a related field.
• 5+ years of hands-on experience with ServiceNow platform development and administration.
• Proven track record of successful ServiceNow implementations in enterprise environments.
• Strong understanding of ServiceNow architecture and data models.
• Proficiency in JavaScript, GlideScript, Flow Designer, and ServiceNow Studio.
• Experience with Agile methodologies and DevOps practices.
• Excellent communication, presentation, and stakeholder management skills.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
Preferred Qualifications
• Experience supporting ServiceNow solution delivery across multiple modules, including ITSM, ITOM, HRSD, and CSM.
Certifications
• Junior Level: ServiceNow Certified System Administrator (CSA), at least 1 CIS certification (any specialization), and Certified Application Developer (CAD).
• Intermediate Level: CSA, at least 2 CIS certifications (any specialization), and CAD.
• Senior Level: Certified Application Specialist (CAS), at least 3 CIS certifications (any specialization), and CAD.
