5+ years of hands-on experience with ServiceNow administration and engineering
Proven track record of establishing new ServiceNow instances
Strong scripting skills in JavaScript and Glide APIs
Experience with MID Server setup and REST/SOAP integrations
ServiceNow Certified System Administrator (CSA) required
Familiarity with federal compliance standards like NIST and FISMA
Agile/Scrum project experience
Excellent communication skills with both technical and non-technical stakeholders
Responsibilities
Stand up and configure a new ServiceNow environment in a secure federal enclave
Install and maintain MID Servers with secure connectivity
Configure authentication and access management systems
Harden the platform to meet federal security standards
Establish and maintain platform administration baselines
Develop integrations with enterprise systems using REST/SOAP
Support implementation and optimization of ITSM and CMDB modules
Maintain documentation and technical design records
Utilize Agile/Scrum methodology for project management
Coordinate with stakeholders to resolve design gaps
Benefits
Hybrid work model in Washington, D.C.
Opportunity to build a ServiceNow environment from scratch
Support for upgrading security clearance to Top Secret
Engagement in a federal program with significant impact
Collaboration with a diverse team of experts
Continuous learning and professional development opportunities
Full Job Description
LightFeather is seeking a ServiceNow Platform Engineer to own a new ServiceNow environment for a federal program. This position offers the opportunity to build an environment from the ground up (provisioning, configuration, security hardening, integration enablement, and readiness validation) within a secure federal enclave, and to serve as the platform owner supporting module implementation (including CMDB), platform upgrades, and continuous improvement. The ideal candidate is a hands-on platform expert who is comfortable taking an environment from zero to production and staying with it as it grows. Major responsibilities include standing up, configuring, securing, and maintaining the ServiceNow platform, establishing the design and administration standards that keep the environment stable, and collaborating with security, infrastructure, and program stakeholders to deliver a compliant, production-ready platform.
Location: Hybrid in Washington, D.C. 20036
Job Type: Full-time
Salary: $180,000-$200,000 annually, based on experience level.
Clearance Requirement: U.S. citizenship is required for this position due to federal contract requirements. Top Secret clearance is required. Candidates holding an active Secret clearance are encouraged to apply, and LightFeather sponsors an upgrade to Top Secret for the right candidate.
Key Responsibilities
Stand up and configure a new ServiceNow environment within a secure federal enclave, establishing the instance architecture, baseline configurations, and administration standards
Install, configure, and maintain MID Servers and establish secure connectivity within the environment
Harden the platform in accordance with federal security and operational standards, including NIST and FISMA requirements and applicable DISA STIGs, and support Assessment and Authorization (ATO) activities
Establish and maintain platform administration baselines, including system properties, plugin activation, instance security settings, and upgrade and patch management processes
Develop and maintain integrations with enterprise systems using REST/SOAP web services and IntegrationHub, as permitted within the environment
Support ongoing implementation and optimization of platform modules, including ITSM and CMDB, in collaboration with the broader team
Maintain update sets, environment documentation, build procedures, and technical design records
Utilize an Agile/Scrum methodology to manage platform and development work
Participate in client calls and technical discussions, coordinating with security, infrastructure, and program stakeholders to resolve dependencies and design gaps early
Required Qualifications
5+ years of hands-on experience administering, configuring, and engineering on the ServiceNow platform
Demonstrated experience standing up new ServiceNow instances or leading instance-level builds and migrations
Strong scripting ability (server-side and client-side JavaScript, Glide APIs, Business Rules, Script Includes)
Experience with MID Server installation and configuration, and with platform integrations using REST/SOAP web services
ServiceNow Certified System Administrator (CSA)
Familiarity with federal security and compliance frameworks (NIST, FISMA, STIGs)
Experience working on project teams that leverage Agile/Scrum
Demonstrable ability to communicate and listen well with business and technical people, regardless of title, with good self-awareness
Preferred Qualifications
Prior experience in federal or defense contracting environments, particularly in classified, air-gapped, or otherwise isolated networks.
ServiceNow CAD (Certified Application Developer) or a CIS (Certified Implementation Specialist) certification.
Hands-on experience with CMDB, ITOM, or Discovery.
Experience with release coordination, version control, environment management, and automated testing strategies, including the ServiceNow Automated Test Framework (ATF).
Experience supporting Windows Server implementation, upgrades, and integrations as required by the environment.
