The ServiceNow Platform Administrator is a key member of the ServiceNow Enterprise Service Management team, responsible for the day to day administration, maintenance, and health of the ServiceNow platform. This role is about 80% administration and 20% development, supporting ITSM, ITOM, SAM, CMDB/CSDM, and Workflow Data Fabric within a product operating model. You will own upgrades and releases, keep instances stable and secure, and partner with engineers and stakeholders to deliver reliable service.
Key ResponsibilitiesPlatform Administration- Perform daily health checks and monitor alerts across production and non production instances
- Own platform upgrades, patching, and release management
- Manage instance clones and sub production environments
- Install, maintain, and troubleshoot MID Servers
- Activate plugins and manage platform configuration
- Perform data imports and exports and resolve foundation and configuration data issues
Access and Security- Manage users, groups, and roles, including bulk updates and role delegation
- Maintain access control lists (ACLs) and platform security standards
Operations and Support- Triage the ServiceNow team queue and resolve or route incidents and requests
- Create and manage change tickets in line with change management standards
- Manage vendor cases through the ServiceNow Support portal
- Participate in an on call rotation, including off hours support for patching, upgrades, clones, and major incidents
ITOM Event Management (L1)- Provide first level triage and troubleshooting for Event Management and integrated monitoring tools
- Escalate to Level 2 and 3 resources and assist with onboarding non integrated sources
Development and Integrations- Build and maintain workflows using Flow Designer, IntegrationHub, and JavaScript
- Support and troubleshoot integrations with third party systems
- Maintain catalog items, notifications, SLAs, and escalation matrices
- Research and recommend automation for routine administration tasks
Reporting and Governance- Build and maintain dashboards and reports, including Performance Analytics
- Support CMDB data quality and CSDM alignment
- Document procedures in the Knowledge Base and Confluence
- Provide status updates in operational team meetings
Required Qualifications- 3 to 5 years of hands on ServiceNow administration experience, ideally in a large organization
- Working knowledge of JavaScript, Flow Designer, and IntegrationHub
- Experience with upgrades, patching, clones, and instance management
- Experience with core ITSM processes: Incident, Problem, Change, Knowledge, and Service Catalog
- Understanding of ACLs, roles, and user and group administration
- Experience working in an agile environment
- Strong troubleshooting, problem solving, and critical thinking skills
- Clear communication, including explaining technical topics to non technical partners
Nice to Have- ServiceNow Certified System Administrator (CSA) or Certified Application Developer (CAD) a plus
- Experience with REST APIs, CSDM, or Now Assist
- Exposure to IRM, SecOps (including USEM), Privacy Management, or TPRM
- Experience in financial services or another regulated industry
Why Join Us- Join a collaborative team that supports each other and shares knowledge
- Gain exposure to a broad range of ServiceNow modules and capabilities
- Fully remote role
Pay Transparency
The applicable salary or hourly wage range for this full-time role is $81,537.00 - $110,315.00 per year, which factors in various geographic regions. The base pay actually offered will be determined by a variety of factors including, but not limited to, location, relevant experience, skills, and knowledge, business needs, market demand, and other factors Thrivent deems important.
The following benefits may be offered: various bonuses (including, for example, annual or long-term incentives); medical, dental, and vision insurance; health savings account; flexible spending account; 401k; pension; life and accidental death and dismemberment insurance; disability insurance; supplemental protection insurance; 20 days of Paid Time Off each year; Sick and Safe Time; 10 paid company holidays; Volunteer Time Off; paid parental leave; EAP; well-being benefits, and other employee benefits. Eligibility for receipt of these benefits is subject to the applicable plan/policy documents. Thrivent's plans/policies are subject to change at any time at Thrivent's discretion.
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