BS degree with 18 years of overall experience (or 4 years experience in lieu of degree)
15+ years in enterprise IT architecture with a focus on ServiceNow ITOM and CMDB strategy
Ability to obtain and maintain a public trust requiring U.S. Citizenship
Expertise in Discovery, Service Mapping, Event Management, and Software Asset Management
Hands-on experience with AIOps/Event Management environments and integrating ServiceNow with tools like Splunk
Proven track record in sustaining CMDB accuracy and managing large-scale CI inventories
Strong experience in Microsoft Azure and AWS hybrid-cloud integration
Responsibilities
Architect and maintain an enterprise CMDB in ServiceNow, ensuring data accuracy and reporting
Lead Service Mapping for mission-critical applications to establish CI relationships
Drive data migration from third-party tools into ServiceNow and manage ongoing CMDB operations
Sustain high CMDB accuracy across tens of thousands of configuration items
Architect a ServiceNow Monitoring & Event Management platform with automated workflows
Design integrations with Splunk and other monitoring tools, including operational dashboards
Provide architectural support for consolidating network and security operations into a unified center
Benefits
Opportunity to work on a large-scale federal IT infrastructure program
Hands-on role with significant impact on IT operations
Access to advanced technologies and methodologies in AIOps and automation
Collaboration with a diverse team of experts in IT architecture and operations
Potential for career growth in a regulated federal environment
Full Job Description
Job Description
We are seeking a senior ServiceNow IT Operations Management Architect to serve as the technical authority behind a large-scale federal IT infrastructure services program. This is a hands-on, architecture-focused individual-contributor role responsible for designing and delivering the program's Configuration Management Database (CMDB), Discovery and Service Mapping, and AIOps-driven Monitoring & Event Management capabilities.
Job Responsibilities:
Architect and maintain an enterprise CMDB in ServiceNow, including scheduled Discovery, periodic configuration audits, and dashboard reporting of data inconsistencies.
Lead Service Mapping of mission-critical applications to their underlying infrastructure, establishing accurate configuration-item (CI) relationships that enable predictive and automated operations.
Drive data migration from third-party discovery/dependency-mapping tools into ServiceNow, and establish Continuous Discovery and ongoing CMDB management.
Sustain high CMDB accuracy at scale across tens of thousands of configuration items.
Architect a ServiceNow Monitoring & Event Management (AIOps) platform, including event correlation, dynamic and predictive thresholds, and automated remediation workflows.
Design and deliver integrations with Splunk and other enterprise monitoring tools, role-based operational dashboards, standard operating procedures, and readiness-review artifacts.
Provide architectural support for the consolidation of network and security operations into a unified, AIOps-enabled operations center feeding centralized dashboards.
Integrate security and infrastructure data sources into ServiceNow, including vulnerability-scan data (e.g., Nexpose) feeding vulnerability-management and risk workflows such as ticket generation, triage, and severity-based prioritization.
Design integration patterns across Microsoft Azure (Entra ID, data pipelines), Splunk, dependency-mapping tools, and network emulation/test tooling.
Lead automation and orchestration improvements and infrastructure event management in ServiceNow.
Advise on and architect for an advanced automation and AI roadmap, including RPA/AI/ML capabilities, AI-powered virtual agents and natural-language interfaces, AI-enabled knowledge management, and AI-powered search.
Qualifications
Required:
BS and 18 years overall experience (4years experience in lieu of degree)
15+ years of enterprise IT architecture experience, with deep specialization in ServiceNow ITOM and CMDB strategy.
Ability to obtain and maintain a public trust requiring U.S. Citizenship.
Demonstrated expertise across Discovery, Service Mapping, Event Management, and Software Asset Management.
Hands-on experience architecting AIOps / Event Management environments, including integrating ServiceNow with monitoring tools such as Splunk, SMARTS, or Dynatrace.
Proven track record sustaining CMDB accuracy and managing large-scale CI inventories on enterprise or federal programs.
Strong Microsoft Azure and AWS hybrid-cloud integration experience, including building ServiceNow catalogs aligned to cloud service delivery.
Experience operating in federal or otherwise regulated environments, bridging mission needs, compliance constraints, and technical execution.
Core disciplines in automation, orchestration, discovery, and event management.
Desired:
Experience integrating vulnerability-management tooling (Nexpose or equivalent) into ServiceNow for risk-management workflows.
Experience with AI-enabled service operations (e.g., ServiceNow with OpenAI / NLP virtual agents) and reference architectures that reduce mean time to resolution (MTTR).
Background designing multi-year IT modernization roadmaps, service catalogs, automated provisioning, and chargeback models.
ServiceNow certifications such as CIS-Discovery, CIS-Event Management, and CIS-ITOM/CMDB, and relevant AIOps credentials.
Experience migrating from third-party discovery or dependency-mapping tools into ServiceNow.
About SAIC
Science Applications International Corporation (SAIC) is a technology integrator in the technical, engineering, intelligence, and enterprise information technology markets. SAIC has approximately 26,000 employees and operates in more than 70 countries. The company was founded in 1969 and is headquartered in Reston, Virginia. SAIC provides services to the U.S. government, including the Department of Defense, the intelligence community, and civilian agencies. The company also serves commercial customers in the healthcare, energy, and financial services sectors.
