6-8 years of pre-sales consulting experience in the ServiceNow ecosystem or similar platforms.
Proven track record in managing complex, cross-industry deals from discovery to closure.
Deep understanding of ServiceNow AI capabilities and cross-platform architecture.
Expertise in value-based solutioning and creating outcome-centric roadmaps.
Experience in developing offerings and running integrated campaigns with marketing and partners.
Strong background in the ServiceNow partner ecosystem, including co-selling and co-marketing.
Exceptional communication and problem-solving skills, with experience engaging C-suite executives.
Bachelor's degree in computer science, engineering, information systems, or equivalent.
Responsibilities
Lead opportunity qualification and develop solution strategies for complex multi-industry pursuits.
Create end-to-end value maps and orchestrate solution pursuits with various stakeholders.
Own the technical design narrative throughout the discovery and proposal phases.
Design comprehensive solution architectures leveraging ServiceNow AI and workflows.
Define integrated platform strategies across various domains like cloud and cybersecurity.
Balance configuration and customization while articulating trade-offs and roadmap implications.
Lead value discovery tailored to industry needs and translate pain points into value hypotheses.
Benefits
Remote work flexibility for U.S.-based employees with occasional travel.
Opportunity to work with cutting-edge AI and workflow solutions.
Engagement in diverse industries, enhancing professional growth.
Collaboration with a dynamic team across sales, marketing, and delivery.
Access to professional development resources and training opportunities.
Full Job Description
Req ID: 396638
We are currently seeking a ServiceNow Digital Arch. Presales Director to join our team in Plano, Texas (US-TX), United States (US).
ServiceNow Digital Arch. Presales Senior Manager
Location: Remote if based in the United States (with occasional travel as needed)
Role Overview:
NTT DATA is seeking a dynamic and experienced ServiceNow Pre-Sales Solution Consultant who combines deep technical solutioning expertise with strategic pre-sales capabilities. This role will lead complex, cross platform, multiple industries pre-sales and competitive offerings lifecycle management partnering closely with practice sales/GTM, marketing, delivery, alliances to accelerating customer, partner outcomes and practice growth.
Key Responsibilities:
Pre-Sales Leadership & Deal Strategy
Support opportunity qualification and Lead discovery, and solution strategy for complex multi-industry pursuits; establish win themes and differentiation by vertical and the depth of the solution.
Create a end to value map and orchestrate solution pursuit (Product experts, Tech architects, GTM, delivery leaders) ensuring compelling proposals and differentiators.
Own the technical/ solution design narrative across discovery, PoVs/PoCs, solution reviews, and solution defense.
AI & Cross-Platform Solution Design
Design end-to-end solution architecture leveraging ServiceNow AI and Workflows solutions across Generative AI Controller, AI Search, Process Optimization, and predictive intelligence to deliver measurable outcomes.
Define an integrated/secure platform solution strategy across cloud, identity, observability, cybersecurity, enterprise apps.
Balance configuration vs. customization, performance, security, and data governance; articulate tradeoffs and roadmap implications.
Estimate effort, define scope, and align deliverables with client expectations and budget constraints.
Support pricing strategies and resource planning for the phases of the engagement.
Value Engineering
Lead value discovery tailored to each industry; translate pain points into value hypotheses and defendable TCO/ROI tied to client KPIs.
Prototype user-centric experiences across ITSM, CSM, HRSD, SPM, IRM/GRC, SecOps, ITOM/CMDB, App Engine-and industry workflows (FSI, Healthcare/Life Sciences, Public Sector, Manufacturing/Energy, Retail/Consumer, Telecom/Tech).
Create outcome-based roadmaps and optimize solution scope to align with budget, entitlements, and roadmap; collaborate with sales/GTM
Create/evolve ServiceNow offerings (solution packages, accelerators, reference architectures) with clear value propositions, pricing/packaging, qualification criteria, and delivery approach.
Build sales and pre-sales enablement assets (demo scripts, discovery guides, scoping templates, value calculators, one-pagers, customer stories).
Basic Requirements (Must meet all requirements to be considered for this role):
6-8 years of pre-sales consulting experience for global enterprises within the ServiceNow ecosystem (or adjacent workflow platforms).
Proven expertise in complex, cross-industry deals: discovery through close, executive storytelling, solution governance.
Deep hands-on understanding of ServiceNow AI capabilities (Now Assist, Generative AI Controller, AI Search), cross platform architecture, product knowledge and how to apply them to real business outcomes.
Excellence in value-based solutioning, value journey creation (TCO/ROI), and outcome-centric road mapping.
Experience creating offerings (pricing/packaging, enablement assets) and running integrated campaigns with GTM, marketing and partners.
Proven ServiceNow partner/SI ecosystem experience (co-sell, co-market, and delivery alignment with ServiceNow)
Exceptional communication, problem solving, and design thinking skills; comfortable leading C-suite conversations and technical deep dives.
Bachelor's degree in computer science, Engineering, Information Systems, or equivalent experience
NTT DATA Corporation is a Japanese multinational information technology service and consulting company headquartered in Tokyo, Japan. It is partially-owned subsidiary of Nippon Telegraph and Telephone.
Japan Telegraph and Telephone Public Corporation, a predecessor of NTT, started Data Communications business in 1967. NTT, following its privatization in 1985, spun off the Data Communications division as NTT DATA in 1988, which has now become the largest of the IT Services companies headquartered in Japan.
