Job Title & Specialty Area: ServiceNow Developer (Clinical Device Management)Department: IT Clinical Application ServicesLocation: Dallas, TXShift: 8:00 AM to 5:30 PMJob Type: Remote (Texas)Summary:We are seeking a ServiceNow Developer to support the design, configuration, development, and ongoing enhancement of our ServiceNow platform. This role will partner with business and technical teams to deliver scalable, maintainable solutions that improve workflows, automation, reporting, and user experience across the enterprise.
Responsibilities:- Design, build, test, and support ServiceNow applications, workflows, catalog items, integrations, and platform enhancements.
- Develop and maintain business rules, client scripts, script includes, UI policies, flows, notifications, and integrations using ServiceNow best practices.
- Partner with stakeholders to translate business requirements into technical solutions that are secure, scalable, and supportable.
- Support platform governance, upgrade readiness, troubleshooting, and continuous improvement efforts.
- Strong hands-on experience developing and configuring solutions on the ServiceNow platform.
- Experience with Clinical Device Management (CDM), Enterprise Asset Management (EAM), Field Service Management (FSM) and or Nuvolo, Service Catalog, Flow Designer, integrations, scripting, data model configuration, and platform administration.
- Solid understanding of ServiceNow development standards, security practices, and release management.
- Ability to work independently, collaborate with cross-functional teams, and support multiple priorities in a fast-paced environment.
How You'll Be Successful:WORK EXPERIENCE- Full stack development experience Required
- At least 5 years software development experience Required
- At least 5 years Fluency in Java, Scala, C#, Javascript, Ruby, or Python. Including T-SQL, Scripting Languages for automation (Power Shell) for Health Plan Required
- At least 5 years For IT, experience in developing/testing/deploying/releasing native applications on iOS using Swift or Objective-C and Android SDKs/Frameworks.
- For Health Plan, Business Intelligence Solutions with Microsoft BI technologies; SQL Server Reporting Services (SSRS), SQL Server Integration Services (SSIS) and SQL Server Analysis Services (SSAS) Required
- At least 5 years experience with Object Oriented Analysis and Design. Required
- At least 5 years knowledge of SCRUM and agile development with experience working on an agile development team. Required
- Experience refactoring code and evolving architectures Required
- Experience crafting automated unit, integration, functional, and regression tests Required
- For IT, experience developing cross-platform applications Required
- Experience with and understanding of a variety of both web and mobile platforms Required
- The ability to judge and recommend appropriate platform choices given context about a particular application Required
- Full lifecycle experience from conceptualization to development and deployment of web and mobile apps Required
- Knowledge of design patterns for mobile technologies Required
- Familiarity with multiple programming paradigms and the curiosity to learn new ones Preferred
- Techniques such as test driven development and continuous integration Preferred
- At least 5 years For Health Plan, Business Intelligence Practices and Processes as well as familiarity with Data Mart and Data Warehouse Design and Implementation. Required
- For Health Plan, Develop complex T-SQL Stored Procedures, Triggers, Functions, Tables, Indexes, etc. with SQL Server 2008 or Above. Required
- For Health Plan, Working with the tools SSMS, SQL Profiler, Visual Studio, Team Foundation Server, Microsoft SharePoint and any scheduling tool(s). Cisco Tidal is a plus. Required
- Experience with SQL Server Database administration activities - Backup/Restore, Disaster recovery. Required
- Experience working with Healthcare EDI transaction/files and developing analytics on Healthcare and Health Plan data. Preferred
- For Health Plan, knowledge of industry standard health data codes and regulations including ICD-9/ ICD-10, CPT/ HCPCS, Revenue codes, and HIPAA. Preferred
- For Health Plan, understanding of Medicaid, healthcare claims, members, providers and authorizations. Preferred
- For Health Plan, experience working with claims processing software suites, QNXTae from TriZetto. Preferred
EDUCATION- Four-year Bachelor's degree or equivalent experience Required
- Roles supporting a specific software must demonstrate competency in the software used in their role. All training and testing applicable to the role must be successfully completed and passed within 180 days of employment. Continuing education requirements must be completed and maintained for applications applicable to the role. Required
LICENSES AND CERTIFICATIONS: - Required: ServiceNow Certified System Administrator (CSA).
- Required: ServiceNow Certified Application Developer (CAD).
- Preferred: ServiceNow Certified Implementation Specialist - Field Service Management (CIS-FSM).
- Preferred: Clinical Device Management (CDM) Delivery Accreditation.
- Preferred: Enterprise Asset Management (EAM) Delivery Accreditation.
A Place Where You BelongWe put our people first. We welcome, value, and respect the beliefs, identities and experiences of our patients and colleagues. We are committed to delivering culturally effective care, creating meaningful partnerships in the communities we serve, and equipping and developing our team members to make Children's Health a place where everyone can contribute.
Holistic Benefits - How We'll Care for You:
• Employee portion of medical plan premiums are covered after 3 years.
• 4%-10% employee savings plan match based on tenure
• Paid Parental Leave (up to 12 weeks)
• Caregiver Leave
• Adoption and surrogacy reimbursement
