Vice President of Support Services

Summary: Directs the functions and staff of Support Services Programs. Responsibilities: The Vice President of Support Services provides executive leadership for a broad portfolio of operational and support services across the campus and system that enable safe, reliable, high quality patient care. The position provides strategic and operational leadership for assigned services and works across organizational functions to strengthen coordination, readiness, service delivery, and operational performance. Provides strategic and operational oversight, establishing priorities and aligning people, resources, and work with organizational needs. Engages across clinical, operational, administrative, infrastructure, and support functions to identify needs, resolve barriers, coordinate dependencies, and support effective campus and system operations. Oversees the operational and financial performance of assigned areas. Develops and monitors budgets, contracts, performance measures, and operating results and advances improvements that strengthen quality, efficiency, coordination, and stewardship of organizational resources. Leads, develops, and supports assigned leaders and teams. Establishes expectations and priorities, develops leadership capability, promotes accountability, and supports a culture of safety, collaboration, continuous improvement, and professional growth. Provides leadership for the campus environment and supporting infrastructure, including facility and property operations, space utilization and planning, operational readiness, and coordination of shared resources. Partners across the organization to inform prioritization, evaluate operational impacts and dependencies, and support effective planning and implementation. This includes collaboration with Capital Construction through prioritization, operational requirements, sequencing, and readiness. Establishes standards and performance expectations for assigned services and supports regulatory preparedness and compliance, with a focus on maintaining a safe, reliable, and effective patient care environment across the campus and system. Builds strong working relationships across ANMC and the broader system and with regional organizations, agencies, vendors, and other partners. Represents Support Services on committees, task forces, and collaborative initiatives and provides operational leadership and perspective in campus and system planning. Promotes continuous improvement, adaptability, and high reliability across operations. Uses data and operational insights to strengthen safety, service delivery, the patient care environment, and organizational performance The Vice President of Support Services is accountable for relationships, results, outcomes, and performance across assigned areas and works collaboratively across the campus and system to advance organizational priorities. May represent the ANMC Chief Operating Officer in their absence and as delegated. Performs other duties as assigned. Other information: KNOWLEDGE and SKILLS Knowledge of patient care activities, the hospital environment and how the services and functions interact. Knowledge of applicable statutes, rules, regulations, ordinances, codes, administrative orders and other operational guidelines and directives. Skill in establishing and maintaining effective working relations with co-workers. Skill in effectively managing staff, and delegating tasks and authority. Skill in assessing and prioritizing multiple tasks, projects and demands. Skill in operating a personal computer utilizing a variety of software applications. MINIMUM EDUCATION QUALIFICATION A Master's Degree in Healthcare Administration or related field. Progressively responsible professional work-related experience, education, or training may be substituted on a year-for-year basis for college education. MINIMUM EXPERIENCE QUALIFICATION Supervisory - Ten (10) years of progressive healthcare management experience. An equivalent combination of relevant education and/or training may be substituted for experience. MINIMUM CERTIFICATION QUALIFICATION N/A PREFERRED EDUCATION QUALIFICATION N/A PREFERRED EXPERIENCE QUALIFICATION Experience in the Alaska Tribal Health System. Preferred 20 years of progressive experience PREFERRED CERTIFICATION QUALIFICATION N/A ADDITIONAL REQUIREMENTS • May be required to work outside the traditional work schedule. • May be called out to work off-shift in emergency situations. • According to the needs of the organization, some incumbents in this job class may be required to obtain specific technical certifications and programming language skills.