ServiceNow Developer (AI & Intelligent Automation Focus)

Springfield, VA

Chenega Agile Real-Time Solutions (CARS) is seeking a highly skilled ServiceNow Developer (AI & Intelligent Automation Focus) to serve as a senior technical leader responsible for architecting, developing, and advancing enterprise capabilities on the ServiceNow platform. This role will support mission-critical initiatives focused on AI-enabled automation, intelligent service management, and AIOps-driven operational modernization.

The ServiceNow Developer (AI & Intelligent Automation Focus) will design and implement scalable platform solutions that leverage automation, predictive analytics, machine learning integrations, and intelligent workflow orchestration to enhance operational efficiency and mission performance. The position works closely with architects, engineers, and mission stakeholders to translate complex operational requirements into modern digital workflows and automated service capabilities.

This role will help drive the adoption of AI-assisted operations, intelligent incident management, automated remediation, and predictive service monitoring by integrating ServiceNow platform capabilities with external tools, data platforms, and emerging AI technologies. The Senior Developer will provide technical leadership across development teams, establish development standards, and ensure solutions align with enterprise architecture, security, and compliance requirements.

In addition to hands-on development, the role will support platform innovation initiatives, including AIOps integration, intelligent automation pipelines, workflow orchestration, and enterprise data-driven decision support. The ServiceNow Developer (AI & Intelligent Automation Focus) will mentor junior developers, collaborate across engineering teams, and serve as the senior escalation point for complex technical challenges.

• Lead hands-on development within the ServiceNow platform, including client scripts, business rules, UI actions, UI policies, data policies, workflow automation, Flow Designer, Integration Hub spokes, Script Includes, catalog items, Service Portal widgets, UI pages, and event/alert rules.
• Design and implement integrations between ServiceNow and external enterprise systems, monitoring tools, and operational platforms using REST, SOAP, APIs, and integration frameworks.
• Design and implement AI-enabled automation workflows that support predictive operations, automated incident response, and intelligent service management.
• Support the integration of AIOps capabilities, including event correlation, anomaly detection, predictive incident management, and automated remediation workflows.
• Collaborate with platform architects and engineering teams to integrate machine learning services, analytics platforms, and intelligent decision engines into ServiceNow workflows.
• Develop solutions that leverage ServiceNow AI features and automation capabilities to enhance operational awareness, reduce manual intervention, and improve service delivery efficiency.
• Support initiatives involving data-driven insights, predictive service monitoring, and intelligent operational dashboards.
• Ensure all development activities adhere to enterprise architecture, cybersecurity requirements, and platform governance standards.
• Work closely with product owners, business stakeholders, and engineering teams to analyze requirements and translate them into scalable technical solutions.
• Participate in Agile ceremonies, including sprint planning, backlog refinement, stand-ups, sprint reviews, and retrospectives.
• Provide technical estimates and solution designs to support product roadmap planning and program execution.
• Other duties as assigned.

• High school diploma or GED equivalent and relevant experience:
  • 5+ years of experience in ServiceNow Platform development
  • 3+ years of experience in ITSM development
  • Experience in Agile development practices
• ServiceNow CSA Certification
• Active Top-Secret Clearance with ability to obtain SCI / CI poly

Preferred Qualifications:

• Bachelor’s or master’s degree in computer science, Information Technology, Engineering, or related field
• Experience supporting AIOps, intelligent automation, or AI-enabled operational platforms
• Experience integrating ServiceNow with monitoring tools, data platforms, or operational analytics systems
• Experience supporting enterprise IT modernization initiatives within federal or defense environments
• Experience with enterprise integration technologies, including REST APIs, microservices, and automation frameworks
• Experience supporting large-scale enterprise IT environments
• Certified Technical Architect (CTA) is preferred

Knowledge, Skills, and Abilities:

• Ability to work independently and yet be effective within a team setting
• Must be capable of managing multiple efforts with time-related constraints in a fast-paced contracting environment
• Demonstrated ability to effectively communicate and collaborate with diverse internal and external stakeholder groups and individuals
• Friendly presence, helpful attitude, good interpersonal skills, and ability to work well with others.
• Excellent skills in Microsoft Word, Excel, and other Office applications
• Proficient with Microsoft Office Applications, and experience working in a home office setting, as well as the ability to train end users on frequently asked technical issues.
• Ability to provide technical assistance and support over the phone; good phone skills, professional demeanor, and previous customer service experience strongly desired.
• Good problem-solving skills; ability to visualize a problem/situation and think abstractly to solve it

How you’ll grow  

At Chenega MIOS, our professional development plan focuses on helping our team members at every level of their careers to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there’s always room to learn.  

We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their careers.  

Benefits  

At Chenega MIOS, we know that great people make a great organization. We value our team members and offer them a broad range of benefits.  

Learn more about what working at Chenega MIOS can mean for you.  

#Chenega Agile Real Time Solutions, LLC