ServiceNow CMDB Administrator

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Required Qualifications

• 3+ years of ServiceNow administration experience.
• Hands-on experience with Discovery, Service Mapping, and HAM Pro.
• Knowledge of CMDB fundamentals, Identification & Reconciliation Engine (IRE), and CSDM.
• Understanding of infrastructure technologies including Windows, Linux, VMware, Azure, AWS, Networking, and Storage.
• Experience with asset inventory reconciliation and data quality management.

Preferred Certifications

• ServiceNow Certified System Administrator (CSA)
• CIS Discovery
• CIS Service Mapping
• CIS Hardware Asset Management (HAM)
• ITIL Foundation

We are seeking a ServiceNow Discovery, Service Mapping & Hardware Asset Management (HAM) Administrator to manage and optimize ServiceNow Discovery, Service Mapping, and HAM capabilities. This role is responsible for maintaining accurate infrastructure visibility, asset inventory, service dependencies, and asset lifecycle data to support IT operations, governance, compliance, and reporting.

Key Responsibilities

• Administer and support ServiceNow Discovery, including schedules, credentials, patterns, and troubleshooting.
• Configure and maintain Service Mapping for business applications and critical services.
• Manage Hardware Asset Management (HAM) processes, including asset inventory, reconciliation, lifecycle tracking, and reporting.
• Ensure accuracy and alignment between discovered Configuration Items (CIs) and asset records.
• Monitor and improve data quality, asset compliance, and inventory integrity.
• Develop dashboards and reports for Discovery, Service Mapping, and HAM metrics.
• Collaborate with Infrastructure, Cloud, Security, Application, Procurement, and Asset Management teams.

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: