Bachelor's degree in Information Technology, Computer Science, Engineering, or related field (or equivalent experience).
5+ years of ServiceNow architecture and solution design experience.
Proven success leading enterprise-scale ServiceNow implementations and transformations.
Deep expertise in ServiceNow architecture, ITSM, and various ServiceNow product suites.
Experience with Flow Designer, Integration Hub, CMDB, Discovery, APIs, and SSO.
Strong knowledge of JavaScript, REST/SOAP integrations, and ITIL best practices.
Effective communication skills with executive stakeholders and cross-functional teams.
Responsibilities
Define and lead the enterprise ServiceNow architecture roadmap and platform strategy.
Design scalable, secure, and business-aligned ServiceNow solutions and integrations.
Expand and optimize ServiceNow capabilities including ITSM, ITOM, ITAM, and others.
Drive workflow automation and digital transformation across the organization.
Establish governance standards and technical design patterns.
Partner with business leaders and IT teams to deliver innovative solutions.
Provide technical leadership and mentoring for ServiceNow resources.
Benefits
Health, dental, and vision insurance options.
401(k) plan with company matching.
Paid time off and company holidays.
Professional development opportunities.
Flexible work environment.
Full Job Description
Job Functions, Duties, Responsibilities and Position Qualifications:
Sonic Healthcare USA is seeking an experienced ServiceNow Architect to lead the vision, design, and evolution of our ServiceNow platform. This role will serve as the technical authority for ServiceNow, driving platform strategy, governance, automation, and enterprise-wide workflow transformation across IT, HR, Operations, Customer Service, and other business functions.
Define and lead the enterprise ServiceNow architecture roadmap and platform strategy.
Design scalable, secure, and business-aligned ServiceNow solutions and integrations.
Expand and optimize ServiceNow capabilities including ITSM, ITOM, ITAM, HRSD, Employee Center, CSM, SPM, GRC, and SecOps.
Drive workflow automation and digital transformation initiatives across the organization.
Establish governance standards, platform best practices, and technical design patterns.
Partner with business leaders, IT teams, and external partners to deliver innovative solutions.
Provide technical leadership, mentoring, and architectural oversight for ServiceNow resources.
What We're Looking For
Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field (or equivalent experience).
5+ years of ServiceNow architecture and solution design experience.
Proven success leading enterprise-scale ServiceNow implementations and platform transformations.
Deep expertise in ServiceNow architecture, ITSM, and additional ServiceNow product suites.
Experience with Flow Designer, Integration Hub, CMDB, Discovery, APIs, SSO, and Identity & Access Management.
Strong knowledge of JavaScript, REST/SOAP integrations, and ITIL best practices.
Ability to communicate effectively with executive stakeholders and cross-functional teams.
Preferred Qualifications
ServiceNow Certified Technical Architect (CTA) or Certified Master Architect.
ServiceNow Certified System Administrator and/or Application Developer.
ITIL v4 certification.
Experience in healthcare, highly regulated industries, or large multi-entity organizations.
This is an exciting opportunity to help transform ServiceNow from a traditional ticketing platform into a strategic enterprise workflow engine that powers automation, enhances service delivery, and drives business innovation across the organization.
Ready to make an impact? Apply today and help shape the future of enterprise service management at Sonic Healthcare USA.
Scheduled Weekly Hours: 40
Work Shift:
Job Category: Information Technology
Company: Sonic Healthcare USA, Inc
About Sonic Healthcare
Sonic Healthcare is a global healthcare company that provides laboratory and radiology services to patients and healthcare providers. The company was founded in 1987 and is headquartered in Sydney, Australia. Sonic Healthcare has operations in Australia, the United States, Europe, and Asia, and employs over 37,000 people. The company's services include pathology, diagnostic imaging, and clinical trials.
