ServiceNow Architect, AI Governance & IRM
Norseman Services is hiring a ServiceNow Architect, AI Governance & IRM to support a federal Intelligence Community engagement in the Washington, DC metro area.
This is a fully onsite role. Remote work is not available.
Active TS/SCI with Full Scope Polygraph is required. Candidates without a current Full Scope Polygraph cannot be considered.
About the Role
The ServiceNow Architect, AI Governance & IRM will lead ServiceNow design for a federal Intelligence Community customer across AI governance, Integrated Risk Management, Security Operations, and related platform architecture.
This role sits at the intersection of risk, compliance, security operations, and emerging AI governance on the ServiceNow platform. The architect will help connect AI Control Tower, IRM/GRC, SecOps, CMDB/CSDM, and related platform capabilities into a secure, auditable, and supportable operating model.
What Success Looks Like
A strong architect in this role earns trust quickly with security, risk, mission, and technical stakeholders. They can make clear architectural trade-offs, explain those decisions to senior government stakeholders, and leave behind a ServiceNow platform design that holds up to audit, accreditation, and long-term operational scrutiny.
Key Responsibilities
- Lead ServiceNow architecture across AI governance, Integrated Risk Management, Security Operations, and related platform capabilities.
- Architect AI governance capabilities using ServiceNow AI Control Tower, including AI asset inventory, AI risk assessment, policy enforcement, and oversight of AI use across the enterprise.
- Design IRM/GRC solutions spanning policy and compliance, risk management, audit, and continuous control monitoring.
- Support ServiceNow Security Operations architecture, including Security Incident Response and Vulnerability Response.
- Connect AI governance, IRM, SecOps, and broader ServiceNow platform data through a shared model aligned to CMDB/CSDM.
- Define integration patterns with security tooling, identity systems, vulnerability scanners, SIEM, threat intelligence, and other enterprise systems in a classified-environment context.
- Own configure-vs-customize decisions and document architecture rationale in a form that can stand up to security review and accreditation.
- Run design workshops and architecture reviews with security, risk, mission, and platform stakeholders.
- Translate business, compliance, and security requirements into ServiceNow platform behavior.
- Guide and review the work of developers, analysts, and consultants supporting the engagement.
- Serve as the escalation point for complex ServiceNow design decisions.
Required Qualifications
- Active TS/SCI with Full Scope Polygraph. Candidates without a current Full Scope Polygraph cannot be considered.
- Ability to work fully onsite in the Washington, DC metro area.
- U.S. citizenship.
- 5+ years of ServiceNow experience, including hands-on architecture or lead design work.
- Deep experience with ServiceNow Integrated Risk Management / GRC.
- Strong working knowledge of AI governance, AI risk, or ServiceNow AI Control Tower.
- Experience with ServiceNow Security Operations, including Security Incident Response and/or Vulnerability Response.
- Strong understanding of ServiceNow platform architecture, including CMDB, CSDM, integrations, workflow, and platform governance.
- Demonstrated ability to make and defend architectural trade-offs in front of senior stakeholders.
- Strong communication skills and the ability to work directly with federal, mission, security, and technical leadership.
Preferred Qualifications
- ServiceNow CSA plus CIS-Risk & Compliance, CIS-SIR, CIS-VR, or related certifications.
- ServiceNow CTA or ArchX certification.
- Prior Intelligence Community or DoD ServiceNow delivery experience.
- Familiarity with RMF, NIST 800-53, ICD 503, or related accreditation frameworks.
- Experience with Now Assist, AI Agents, or other generative AI capabilities on the ServiceNow platform.
- Experience supporting regulated, classified, federal, healthcare, or high-compliance environments.
Clearance & Location
Clearance: Active TS/SCI with Full Scope Polygraph required.
Location: Fully onsite in the Washington, DC metro area. Remote work is not available for this role.
Citizenship: U.S. citizenship required.
Additional Information
- Small, collaborative team backed by the broader Norseman Defense Technologies organization.
- Opportunity to do consequential ServiceNow platform work in a high-stakes federal environment.
- Benefits include medical, dental, vision, and 401(k).
