Bachelor's degree in Business, Engineering, Technical Sales, or related field preferred.
5+ years of experience in Sales, Account Management, Technical Service, or Commercial Operations.
Experience selling service contracts, maintenance programs, and lifecycle services for electrical equipment.
Familiarity with CRM systems and commercial reporting tools.
Strong written and verbal communication skills.
Responsibilities
Grow established service revenue through maintenance agreements and corrective work.
Manage the commercial lifecycle of the installed base from post-commissioning to contract renewal.
Lead commercial development of non-standard opportunities by gathering requirements and identifying risks.
Coordinate technical and operational reviews with regional managers and engineering teams.
Develop executable customer proposals with clear scope and pricing.
Maintain CRM discipline and manage forecasting and renewal tracking.
Serve as a trusted customer representative, managing expectations and coordinating internal stakeholders.
Benefits
Opportunity for remote work.
Regular domestic and international travel required.
Engagement in continuous improvement initiatives.
Access to professional development and training opportunities.
Full Job Description
Job Description
About the Role
The Service Sales Manager, Service Solutions is responsible for growing recurring and project-based service revenue by converting installed-base opportunities into commercially sound, operationally executable customer commitments. This role owns the commercial lifecycle for established service offerings and leads customer-facing commercial development of non-standard commissioning, retrofit, and corrective-service opportunities.
Safety & Operational Philosophy
Safety, procedural discipline, and operational integrity govern every customer commitment. This role gathers requirements, engages appropriate technical and operational reviewers, and converts approved technical direction into complete customer offers. The position does not independently determine technical feasibility or commit the organization beyond approved scope, pricing, and execution capability.
Key Responsibilities & Accountabilities
Revenue Growth
Grow established service revenue through maintenance agreements, renewals, parts sales, corrective work, and approved service offerings.
Manage the commercial lifecycle of the installed base from post-commissioning conversion through contract renewal.
KPIs: Service conversion, customer retention.
Opportunity Development
Lead commercial development of non-standard opportunities by gathering requirements, identifying risks, and engaging appropriate reviewers.
KPIs: Qualified pipeline, win rate.
Cross-Functional Coordination
Coordinate technical and operational reviews with:
Regional Managers for commissioning coverage and exceptions.
Offer Engineering for retrofit feasibility assessments.
KPIs: Review cycle time, order quality.
Proposal Development
Develop executable customer proposals with clearly defined scope, assumptions, exclusions, pricing, terms, and scheduling considerations.
KPIs: Proposal quality, margin adherence.
CRM & Forecasting
Maintain CRM discipline, pipeline management, forecasting, renewal tracking, and performance analysis against revenue and margin targets.
KPIs: Forecast accuracy, CRM data quality.
Customer Relationship Management
Serve as a trusted customer representative, managing expectations and coordinating internal stakeholders when requirements impact delivery risk or planning.
