Service Platform Specialist, Elko, NV.
This Service platform specialist role will be a hybrid role requiring 3 days in office.
Key Responsibilities:The Service Platform Specialist supports the consistent administrative execution of Service operations from opportunity through invoicing using CMMS software Maximo. The position serves as the on-site subject matter expert for Maximo and connected Service platforms, helping employees understand and follow established business processes while improving user adoption, data quality, and workflow discipline.
The role acts as an important connection between Elko operations, Sales Area stakeholders, and global process and support teams, particularly during system rollouts, enhancements, and ongoing operational support.
- Serve as the primary local point of contact for employees needing support with Maximo, connected applications, and related Service business processes.
- Help employees understand the end-to-end Service process, including how work moves through integrated systems from opportunity through invoicing.
- Deliver Maximo refresher training and support onboarding of new users.
- Maintain end-user and new-user training lists and review training materials for local relevance and effectiveness.
- Provide basic troubleshooting and resolve Doc.connect errors, end-user questions, system incidents, and change requests.
- Escalate issues to the appropriate support teams when they cannot be resolved locally.
- Act as the liaison among end users, local managers and supervisors, Sales Area stakeholders, global process specialists, and global project teams.
- Gather and communicate user feedback, usability concerns, functional requirements, and potential system issues.
- Support local communication and change adoption associated with new systems, functionality, and standardized ways of working.
- Promote adherence to established Service Operations processes while identifying opportunities to improve administrative execution and digitalization.
Minimum Qualifications:
- Minimum of 5 years work experience on computer software systems:
- Account management
- Office experience within industrial equipment, mining, heavy manufacturing, aftermarket/parts & services, or a similar technical service environment.
- Expertise in MS office suite, use of Excel, some Salesforce, SAP
Preferred Qualifications:
- Power BI experience
- Process Improvement / efficiency approach to work
Location: Elko, NV
Compensation Range: $80,000 to $95,000
Work authorizationMust have the legal right to work in the United States on an
indefinite basis without employer sponsorship.
(Please note: temporary work authorizations, including OPT, do not meet this requirement.)
This position will be posted a minimum of 5 days, or until filled.
Benefits:
Sandvik offers a comprehensive total compensation package, including a competitive benefits package of health, dental, and disability insurance and an outstanding 401(k) retirement savings plan. We also provide opportunities for professional competence development, training, and career advancement.
How to applyFor immediate consideration, please apply online at www.home.sandvik/careers to the Contract & Costing Specialist position R[redacted].
