Requisition Number: 78856
Role PurposeThe Staff Analyst, ServiceNow translates business needs into clear requirements and scalable, user-focused solutions on the ServiceNow platform.
Working in a product delivery model, this role partners with business and technology teams to assess needs, improve processes, shape solutions, and validate outcomes across ServiceNow capabilities and integrations.
This role combines facilitation, process and data analysis, platform knowledge, and Agile delivery to create well-defined, testable solutions that support measurable business results.
Key ResponsibilitiesBusiness Analysis and Process Discovery- Lead interviews, workshops, and process reviews to clarify business goals, user needs, pain points, and outcomes.
- Document current and future processes, business rules, data needs, integrations, and operational impacts.
Requirements and Backlog Management- Translate business needs into epics, features, user stories, requirements, and acceptance criteria.
- Maintain traceability from business objectives through design, testing, deployment, and value delivery.
- Help Product Owners prioritize the backlog based on value, risk, dependencies, and readiness.
Solution Analysis and Platform Alignment- Partner with architects and developers to align designs with ServiceNow standards and configuration-first practices.
- Define data, integration, access, notification, reporting, and workflow requirements.
- Review configurations and demonstrations with stakeholders to confirm alignment.
Testing, Readiness and Continuous Improvement- Create test scenarios, support system and integration testing, and coordinate user acceptance testing.
- Validate solutions, triage defects, and support resolution decisions.
- Support release readiness, documentation, training, knowledge transfer, and governance requirements.
Stakeholder and Delivery Collaboration- Serve as the liaison between business stakeholders, ServiceNow delivery teams, and implementation partners.
- Facilitate backlog, sprint, demonstration, review, and release-readiness discussions.
- Communicate scope, risks, dependencies, decisions, and status while building alignment and escalating unresolved issues.
Experiences/Education - Required- Bachelor's degree in computer science, information technology, a related field, or equivalent relevant experience.
- 7+ years of progressive experience in IT, business or process analysis, product delivery, or consulting, including significant ServiceNow work.
- 2+ years of hands-on experience with the ServiceNow platform in a Business Analyst, Systems Analyst, or Consultant role.
- Expertise in requirements gathering, process mapping, user stories, acceptance criteria, traceability, testing, and change impact analysis.
- Working knowledge of ServiceNow capabilities, data structures, workflows, roles, integrations, reporting, and releases.
- Ability to lead cross-functional workshops, simplify complex information, challenge assumptions, and drive decisions.
- Strong analytical, communication, documentation, stakeholder-management, and problem-solving skills.
- Ability to balance business value, user experience, governance, platform standards, risk, and delivery constraints.
Experiences/Education - Desired- Experience with ServiceNow solutions such as ITSM, CSM, HRSD, S2P, ITOM, ITAM, or Strategic Portfolio Management.
- Experience with process modeling, work management, testing, reporting, or data-analysis tools.
- Knowledge of ITIL 4, product management, change management, data governance, accessibility, and security controls.
- Preferred certifications include ServiceNow CIS, ITIL 4 Foundation, PMI business analysis, CSPO, or SAFe.
TRAVEL: This position does not support immigration sponsorship. The range for this position is $91,927.00 - $126,400.00 assuming full time status. Starting pay for the successful applicant is dependent on a variety of job-related factors, including but not limited to geographic location, market demands, experience, training, and education.
A job that shapes a life. Corning offers you the total package. Your well-being is our priority. Our compensation and benefits package supports your health and wellness, financial aspirations, and career from day one.
- Company-wide bonuses and long-term incentives align with key business results and ensure you are rewarded when the company performs well. When Corning wins, we all win.
- As part of our commitment to your financial well-being, we provide a 100% company-paid pension benefit with fixed contributions that grow throughout your career. Combined with matching contributions to your 401(k) savings plan, Corning's total contributions to your retirement accounts can reach between 7% and 12% of your pay, depending on your age and years of service.
- Our health and well-being benefits include medical, dental, vision, paid parental leave, family building support, fitness, company-paid life insurance, disability, disease management programs, paid time off, and an Employee Assistance Program (EAP) to support you and your family.
- Getting paid for our work is important, but feeling appreciated and recognized for those contributions motivates us much more. That's why Corning offers a recognition program to celebrate successes and reward colleagues who make exceptional contributions.
