5-7 years of experience in customer-facing digital product support
Proficient in Agile methodologies and ceremonies
Experience with tools like JIRA, Confluence, and Tableau
Ability to convert high-level discussions into detailed user stories
Strong stakeholder engagement and communication skills
Responsibilities
Translate stakeholder discussions into actionable user stories and requirements
Maintain JIRA backlogs and documentation in Confluence
Facilitate Agile ceremonies including PI planning and sprint grooming
Analyze digital performance metrics and create dashboards
Collaborate with stakeholders to align on digital initiatives
Create storytelling materials and presentations for leadership
Lead workstreams from concept to execution independently
Benefits
Collaborative and fast-paced Agile work environment
Opportunities to drive high-impact digital initiatives
Exposure to cross-functional teams across Digital, Product, and Operations
Potential for significant influence on customer experience and product growth
Engagement in leadership communication and presentations
Full Job Description
Digital Product Analyst (Customer Experience)
Overview We are seeking a Lead Business Analyst to support high-priority digital initiatives focused on customer-facing experiences and product growth. This role will operate within a fast-paced, Agile environment and partner across Digital, Product, Technology, and Operations teams to drive new product launches and digital engagement. This position requires a highly independent, self-driven individual who can navigate ambiguity, translate business needs into actionable user stories, and drive initiatives from concept to execution.
Key Responsibilities
Translate stakeholder discussions and meeting notes into clear user stories, requirements, and acceptance criteria
Manage and maintain JIRA backlogs and documentation within Confluence
Support Agile ceremonies including PI planning, sprint planning, backlog grooming, and demos
Analyze digital performance metrics and build dashboards (e.g., Tableau)
Partner with stakeholders to drive alignment and execution of digital initiatives
Support development of storytelling materials and presentations for leadership teams
Independently drive workstreams from initial concept through delivery
Required Qualifications
Strong experience supporting customer-facing digital products (e.g., mobile apps, digital storefronts, customer acquisition platforms)
Hands-on experience with Agile methodologies and ceremonies
Working knowledge of: JIRA, Confluence, Tableau
Proven ability to translate ambiguous or high-level discussions into structured requirements and user stories
Strong communication and stakeholder engagement skills
Preferred Qualifications
Experience in banking, financial services, or other highly regulated environments
Background supporting mobile-first or digital product initiatives
Prior experience as a Product Owner or Agile Product Owner
Experience supporting digital product launches or greenfield initiatives
