Service Manager

Texas Roadhouse$70K — $90K *
Hospitality & Recreation
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years of management experience in a restaurant environment
  • Strong leadership and team development skills
  • Ability to drive sales and enhance guest satisfaction
  • Experience with performance management and employee training
  • Knowledge of liquor laws and safe food handling procedures
  • Excellent communication and interpersonal skills
  • High school diploma or equivalent; culinary degree preferred

Responsibilities

  • Drive sales and enhance guest satisfaction through service excellence
  • Verify compliance with employment policies and maintain restaurant cleanliness
  • Oversee and conduct training for Front of House staff
  • Manage performance evaluations, coaching, and discipline of Front of House employees
  • Control liquor orders and manage costs effectively
  • Implement and enforce Responsible Alcohol Service guidelines
  • Assist in developing key staff through daily feedback and one-on-ones

Benefits

  • Flexible work schedules to promote work-life balance
  • Discounts at Texas Roadhouse restaurants
  • Recognition programs to celebrate achievements
  • Comprehensive medical, dental, and vision insurance plans
  • Paid time off including vacation, parental, and 100% paid maternity leave
  • Adoption assistance and support for employee well-being
  • 401(k) retirement plan with employer matching opportunities
  • Tuition reimbursement for continued education
  • Quarterly profit-sharing and stock unit programs
  • Community support opportunities and annual holiday bonuses
Full Job Description
Pay: $70,304.00 - $90,000.00 annually Texas Roadhouse is looking for a legendary Service Manager to oversee all Front of House daily operations, manage all Front of House employees, and make sure Legendary Food and Legendary Service is delivered to our guests. If you have a passion for people and providing a legendary guest experience, apply today! *This is a bonus-eligible position, with total cash compensation ranging from $70,304 to $90,000 annually based on store performance and base salary of $70,304. As a Service Manager your responsibilities would include: - Driving sales, steps of service, and guest satisfaction - In conjunction with all management, enforcing compliance with all employment policies and overseeing cleanliness of restaurant and safety of guests at all times - Providing or directing all Front of House training - Managing performance of Front of House employees, including conducting performance evaluations, coaching, and discipline - Managing liquor orders and controlling liquor costs - Enforcing applicable liquor laws and Responsible Alcohol Service guidelines - Assisting with the development of all key employees, assistant managers, and hourly employees by providing daily feedback on performance during one-on-ones - Reviewing applications, interviewing, and hiring or recommending the hiring of Front of House employees. - Directing work for employees including setting hours and weekly schedules and assigning tasks before, during, and after open hours of the restaurant - Creating a fun, safe environment by following our core values and operational goals, and implementing contests, theme nights, and creating incentives for the staff - Understanding, managing, and practicing safe food handling procedures At Texas Roadhouse we have a fun culture with flexible work schedules, discounts in our restaurants, friendly competitions, recognition, formal training, and career growth opportunities. We offer a comprehensive total rewards package after 30 days of employment to Restaurant Managers that meet our benefit eligibility requirements. The total rewards package includes, but is not limited to, the following: - A choice of medical plans that are best in class - Dental and Vision Insurance - Paid Vacation, Parental, Donor, Bereavement and 100% Paid Maternity Leave - Adoption Assistance - Short-Term and Long-Term Disability - Life, Accident and Critical Illness Insurance - Identity Theft Protection - Employee Assistance Program - Business Travel Insurance - 401(k) Retirement Plan - Flexible Spending Accounts - Tuition Reimbursement - Monthly Profit-Sharing Program - Quarterly Restricted Stock Units Program - Many opportunities to support your community - Annual holiday bonus

About Texas Roadhouse

Texas Roadhouse is a chain restaurant company that specializes in steaks and promotes a Western theme. The company was founded in 1993 in Clarksville, Indiana, by W. Kent Taylor. The company operates over 600 locations in 49 U.S. states and in Saudi Arabia, Kuwait, Bahrain, the United Arab Emirates, Qatar, the Philippines, Mexico, and Taiwan. Texas Roadhouse is known for its free buckets of peanuts at each table and its line dancing servers. The company went public in 2004 and is traded on the NASDAQ stock exchange under the ticker symbol TXRH.
Learn more about Texas Roadhouse
Size
73,300 employees
Market Cap
$6.2 billion
Industry
Net Income
$31.2 million
5 Year Trend
+11.7%
Revenue
$2.3 billion
NASDAQ

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