Bachelor's degree in Computer Science, Computer Engineering, Electrical Engineering, or equivalent experience preferred
3-5+ years in enterprise data center operations
3-5+ years working with server, storage, compute, and network hardware
3-5+ years troubleshooting and repairing servers and networking infrastructure
3-5+ years in inventory management and logistics for server and network equipment
Responsibilities
Perform onsite and remote troubleshooting of complex Supermicro systems
Diagnose and resolve hardware issues involving GPUs, CPUs, memory, NVMe, NICs, and interconnects
Execute hardware diagnostics, system validation, and root cause analysis
Manage and resolve service tickets using Salesforce or similar systems
Support GPU platforms such as NVIDIA HGX/DGX-based systems
Travel to customer data centers for deployments and training (up to 20%)
Collaborate with Technical Account Managers and Service Managers to support customer accounts
Benefits
Comprehensive benefits package
Participation in bonus and equity award programs
Flexible work schedule based on site operational needs
Opportunities for professional development and training
Supportive team environment focused on building a world-class field engineering organization
Full Job Description
Job Req ID: 28525
Job Summary:
Supermicro is seeking a Service Engineer that will be responsible for fieldwork at customer sites to resolve and repair server systems. The Service Engineer is a critical part of post-sales support and needs to demonstrate exceptional technical aptitude in working with server products in addition to excellent interpersonal skills. It requires the ability to Support our Global Service network and help build a world-class field engineering organization.
Essential Duties and Responsibilities:
Includes the following essential duties and responsibilities (other duties may also be assigned):
Perform onsite and remote troubleshooting of complex Supermicro systems in enterprise data center environments
Diagnose and resolve hardware issues involving GPUs, CPUs, memory, NVMe, NICs, and interconnects
Execute hardware diagnostics, system validation, and root cause analysis
Coordinate RMA processes and spare parts logistics
Manage and resolve service tickets using Salesforce or similar ticketing systems
Support GPU platforms such as NVIDIA HGX/DGX-based systems.
Collaborate with Technical Account Managers, Service Managers, and Project Managers to support assigned customer accounts
Travel to customer data centers to support deployments, perform break-fix activities, and train team members (up to 20%)
Qualifications:
Bachelor's degree in Computer Science, Computer Engineering, Electrical Engineering, or equivalent work experience preferred
3-5+ years' experience in enterprise data center operations
3-5+ years' experience working with server, storage, compute and network hardware
3-5+ years' experience troubleshooting and repairing servers and networking infrastructure
3-5+ years' experience in Inventory Management, and ordering, receiving and shipping server and network equipment
Physical Requirements:
Work is often performed in data center environment, and physical dexterity is necessary to perform job functions
Ability to lift 50lbs.
Able to utilize a "buddy system" for moving objects more than 50 lbs. (For applicable positions: Must be able to operate pallet jack and forklift efficiently and safely.)
Comfortable working in an environment requiring exposure to noise
Available to work weekends, as the schedule varies depending on site operational needs; flexibility is required
Preferred Qualifications:
Familiarity with GPU platforms such as NVIDIA DGX or HGX architecture.
Strong Linux skills, including system navigation, package management, process management, and basic scripting
Experience being on-call and ability to respond to critical events as needed.
Strong prioritization, communication, and time management skills
Ability to work effectively in fast-paced, high-visibility environments
Salary Range
$90,000 - $110,000
The salary offered will depend on several factors, including your location, level, education, training, specific skills, years of experience, and comparison to other employees already in this role. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation, such as participation in bonus and equity award programs.
About Super Micro Computer, Inc
Super Micro Computer, Inc. designs, develops, manufactures, and sells server solutions based on modular and open architecture. The company offers a range of server, storage, and networking solutions, as well as application-optimized software. Super Micro Computer's products are used in data centers, cloud computing, enterprise IT, big data, high performance computing, and embedded systems. The company was founded in 1993 and is headquartered in San Jose, California.
