Job Type
Full-time
Description
Wilsonville, OR | Mercedes-Benz | Luxury brand | Hospitality | Fixed ops | Service drive | Shop flow | Advisor support | CSI | Repair order | Portland metro | Pacific Northwest | Veterans encouraged to apply | $96,000 - $144,000/yr
IS THIS YOU?
• You're an experienced service professional who thrives on the drive - you keep shop flow moving, support your advisors when issues arise, and resolve guest concerns before they escalate
• You're detail-oriented and operationally sharp - repair orders get closed, money gets collected, and nothing falls through the cracks on your watch
• You're ready to be the operational backbone of the service drive at Swickard's flagship Oregon Mercedes-Benz store, where the standard is high and your contributions are visible every day
WHAT YOU'LL DO
• Support service advisors with day-to-day drive operations - stepping in to help navigate shop flow issues, technician communication, and scheduling challenges as they arise
• Monitor active repair orders throughout the day - ensuring ROs are progressing on time, approvals are obtained, and nothing is aging without a clear reason
• Oversee repair order closure - confirming all work is documented, customer pay and warranty claims are accurate, and ROs are closed and collected in a timely manner
• Handle guest escalations and concerns with composure and a solution-first approach - resolving issues at the drive level before they require service management involvement
• Monitor shop flow and technician workload in coordination with the shop foreman - identifying bottlenecks, communicating delays to advisors, and keeping guests updated proactively
• Ensure all cash, credit, and warranty transactions are processed accurately and that collected funds are reconciled at the end of each day
• Support the service advisor team with coaching moments, process reminders, and on-the-spot guidance that keeps the drive running to the Mercedes-Benz standard
• Serve as a communication bridge between the shop, the advisors, and guests - keeping everyone aligned and informed throughout the service process
WHAT WE'RE LOOKING FOR
• 2+ years of service advisor, service drive, or fixed ops leadership experience at a franchised dealership - required
• Mercedes-Benz or luxury brand service experience a strong plus - familiarity with MBZ service processes, RO structure, and brand standards is a meaningful advantage
• Strong working knowledge of repair order processes - from write-up through closure, payment collection, and warranty documentation
• Operationally sharp and detail-oriented - you notice what's falling behind and you do something about it
• Calm, professional, and effective under the pressure of a high-volume luxury service drive
• Clear communicator who earns the trust of advisors, technicians, and guests equally
• Reynolds & Reynolds or CDK experience preferred
• Valid driver's license with a clean driving record
WHAT WE OFFER
• $96,000 - $144,000/yr
• Medical, dental, and vision insurance
• Life insurance and supplemental coverage options
• Paid time off and paid holidays
• Career growth - strong service drive leaders at Swickard grow into Service Manager and fixed ops leadership roles
• Employee vehicle purchase and service discounts
• A high-volume, flagship luxury store where your operational contributions are seen and valued every day
WHY MERCEDES-BENZ OF WILSONVILLE
• The Service Drive Manager at a Best of the Best Mercedes-Benz flagship store has direct and daily impact on the guest experience, the shop's efficiency, and the drive's financial performance - this role matters and the results show it
• A high-volume operation that rewards people who are organized, calm under pressure, and genuinely good at keeping things moving without losing the hospitality standard
• Wilsonville's position at the heart of the Portland metro's southern corridor means consistent service volume and a loyal, high-expectation guest base that notices the difference a well-run drive makes
• Swickard is one of the fastest-growing dealer groups in the country - ranked Top 5 in North America for reputation in the automotive industry
• Our HEART values - Honor, Engage, Anticipate, Respond, Thank - are the operational standard for the service drive, every shift
If you're a hands-on service professional ready to own the operational detail and people work of a flagship luxury service drive - keeping shop flow clear, advisors supported, repair orders closed, and guests taken care of - we'd like to meet you.
Salary Description
$96K - $144K OTE yearly
