Service Desk Technician
Posting Start Date: 10/13/26
Closing Date: 10/26/26
Requisition ID: 2032
Title: Service Desk Technician
Branch: Support
Service: Technology Services
Bureau: IT Infrastructure & Client Services
Salary: $97,211.00 - $103,237.00 per annum
Status: Permanent, Full-Time
Openings: 2
Vacancy Type: This job has been posted to fill a current vacancy
Location: Headquarters
Position Purpose
The purpose of the position is to provide first-level technical support for all internal members. Support includes, but is not limited to, software and hardware issues, facilities, video services, and third-party vendors.
Major Duties & Responsibilities
Provide technical support for software and hardware issues by monitoring the Help Desk phone line and Itrequest email account, logging and prioritizing calls for support.
Assign calls to appropriate IT staff members, track the call and perform follow-up calls to ensure the support was received.
Provide help desk administration.
Troubleshoot hardware, software, and network problems.
Install, test, and provide maintenance support for new and approved applications on YRP hardware.
Troubleshoot network connectivity and VPN access for internal clients.
Perform routine help desk systems backups, report generation and system checks.
Perform additional duties involving specialized projects as assigned.
This position description is intended to describe the general level and nature of the position, and is not intended to represent an exhaustive list of all tasks assigned in the performance of this position.
Education, Licensing & Certifications
Completed one (1) year post-secondary certificate in a related field.
Experience
Minimum of one (1) year of prior experience in a Help Desk/Service position.
Skills
Familiarization with enterprise level IT practices, such as software/hardware deployment, strategies and best practices.
A+ certification is preferred.
Microsoft Windows Operating System Certification is preferred.
Advanced knowledge of Microsoft Office Professional Suite.
Excellent knowledge of Windows.
Working knowledge of Remote Support tools.
Knowledge of ITSM and ITAM management software or similar product.
Knowledge of Active Directory.
Experience with basic hardware troubleshooting.
Basic knowledge of network protocols and network troubleshooting.
Excellent organizational, problem solving and analytical skills.
Problem solving abilities in order to determine the priority of a work order and determine alternative solutions to solve a technical issue.
Communication and interpersonal skills to interact with YRP members to revolve technical issues quickly and efficiently and work with outside vendors to inquire about the warranty of products, clarify purchase quotes or obtain update on items purchased.
How to Apply
Please submit your cover letter and resume, by clicking on the 'Apply Now' button below.
All correspondence will be via the e-mail provided on your resume. Only those selected to move forward in the recruitment process will be contacted. Please contact [redacted] if you have any questions regarding this recruitment process.
In accordance with Article 35 of the Civilian Working Agreement, all internal candidates shall be considered prior to moving to the external pool. All resumes must be received by the closing date.
York Regional Police has implemented a Hybrid Remote Work option that is offered to various positions in the organization. Further details can be discussed during the recruitment process.
