5+ years in customer success or customer-facing engineering roles
Experience with large-scale implementations in complex environments
Proficient in Linux command line and cloud ops/Kubernetes
Strong communication skills, both written and verbal
Familiarity with software development processes and methodologies
Experience with Identity Access Management (IAM) and cloud platform architecture
DoD experience preferred
Responsibilities
Administer and support Informatica systems, including installation and configuration
Monitor platform performance and recommend improvements
Troubleshoot and resolve platform issues effectively
Manage data source connections and asset libraries
Identify and address system capacity issues
Define best practices for system deployment
Participate in data platform architecture and strategy discussions
Benefits
Comprehensive compensation and benefits package
Flexible vacation policy allowing personal discretion
Medical and dental coverage
Pension and 401(k) plans
Paid time off for holidays and personal needs
Support for physical, financial, and emotional well-being through various leave options
Full Job Description
The opportunity
We are seeking a highly motivated System Application Administrator to join EY's Service Delivery Center. You will play an active role in administering the existing analytics platforms. You will join a team of platform administrators divided into PODs specializing in multiple tools for optimal collaboration and teaming for base and extended support. You will have the opportunity to learn new applications through cross training and vendor training. While you will focus on GitHub, Artifactory and the Atlassian stack (Jira and Confluence) administration, knowledge of Linux OS, Python scripting and Azure is very beneficial.
Your key responsibilities
Provide system administration and operational support for Informatica, including installation, configuration, monitoring, and troubleshooting
Install and configure.
Monitor the platform, including integration with observability and alerting solutions, and recommend platform improvements.
Troubleshoot and resolve platform issues.
Configure data source connections and manage asset libraries.
Identify and raise system capacity related issues (storage, licenses, performance threshold).
Define best practices for deployment.
Integrate with other platforms and Business Unit installations.
Participate in overall data platform architecture and strategy.
Research and recommend alternative actions for problem resolution based on best practices and application functionality with minimal direction.
Skills and attributes for success
5+ years working in customer success or in a customer-facing engineering capacity is required.
Large scale implementation experience with complex solutions environment.
Experience in customer-facing positions, preferably industry experience in technology based solutions.
Experience being able to navigate, escalate and lead efforts on complex customer/partner requests or projects.
Experience with Linux command line.
An aptitude for both analyzing technical concepts and translating them into business terms, as well as for mapping business requirements into technical features.
Knowledge of the software development process and of software design methodologies helpful
5+ years experience in cloud ops / Kubernetes application deployment and management role, working with an enterprise software or data product.
Experience with Attribute-based Access Control (ABAC), Virtual Director Services (VDS), PING Federate or Azure Active Directory (AAD) helpful.
Cloud platform architecture, administration and programming experience desired.
Experience with Helm, Argo CD, Docker, and cloud networking.
Excellent communication skills: interpersonal, written, and verbal.
Experience with Identity Access Management (IAM).
Candidates with DoD experience are preferred.
To qualify for the role, you must adhere to the following:
U.S. citizenship is required
Normal work schedule hours may vary, Monday through Friday. May be required to work flexible hours and/or weekends, as needed, to meet deadlines or to fulfill application administration obligations.
Participate in an on-call rotation for multiple applications: (i.e. HVR, Informatica, Matillion)
Preferred cities such as: Dallas, San Antonio, Charlottee and Atlanta
What we look for
We seek top performers with a keen eye for detail, a robust work ethic, and the ability to navigate complex environments. We value professionals who demonstrate innovation, teaming, collaboration, leadership, and the ability to inspire teams towards achieving excellence.
What we offer you At EY, we harness our collective strength to empower you to shape your future with confidence through professional growth, personal fulfillment and an inclusive culture. Learn more at ey.com/us/careers.
We offer a comprehensive compensation and benefits package where you'll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job is:
New York City, Boston, and Washington DC Metro Areas, Washington State, and Southern California offices - $103,900 to $215,700
Bay Area California offices - $108,200 to $224,700
All other offices locations in the US, including Sacramento - $86,600 to $197,800
Individual salaries within these ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.
Under our flexible vacation policy, you'll decide how much vacation time you need based on your own personal circumstances. You'll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
Are you ready to shape your future with confidence? Apply today.
To make the most of your application experience, please limit yourself to two applications within a six-month period.
EY accepts applications for this position on an on-going basis.
For those living in California, please click here for additional information.
At EY, our values set the foundation for how we work and the behaviors we expect of our people. Any misrepresentation or falsification of information or lack of integrity at any point in the recruiting process may result in withdrawal of your candidacy, revocation of an offer or immediate termination of employment.
About Ernst & Young
Ernst & Young (EY) is a multinational professional services firm that provides audit, tax, consulting, and advisory services to clients in a wide range of industries. The firm was founded in 1989 through the merger of Ernst & Whinney and Arthur Young & Co., and has since grown to become one of the largest professional services firms in the world. EY is committed to building a better working world by helping its clients solve their toughest challenges, and by creating a positive impact on the communities it serves.
