Requisition: 84468
PSEG Company: Public Service Electric & Gas Co
Salary Range: $ 67,200 - $ 106,400
Work Location Category: Hybrid
Job SummaryAt this time, only current PSEG employees are being considered. The Service Consultant is responsible for providing the main contact point for new electric and gas service requests for industrial, commercial and residential customers.
Job Responsibilities- Provide technical expertise in the interpretation of electric and gas requirements, which result in the design and installation of utility infrastructure.
- Manage numerous customer projects of a technical nature, ensuring high levels of customer satisfaction. Work through key internal stakeholders to provide superior customer service and delivery of timely information to customers.
- Probe customers to identify sales opportunities and strategic business intelligence formation.
- Administer gas and electric tariffs, as well as company policies and procedures.
- Track and administer all Smart Growth agreements.
- Manage numerous municipal, industrial, commercial and residential customer projects of a technical nature that ensures overall customer satisfaction and efficient use of company facilities.
- Identify, negotiate and resolve associated installation and/or billing issues.
- Maintain and apply working knowledge of PSEG Standards for Business Controls and meet management's expectations for effective internal business controls.
Job Specific Qualifications- High school diploma or GED and a minimum of 2 years related customer contact or technical experience.
- General knowledge of electric and gas tariffs.
- Excellent written and verbal communications skills.
- Prior experience in managing customer relationships.
- Familiarity with SAP platforms. Working knowledge of CCS-CRM (customer system).
- A valid Driver's License.
- Compliance with the Department of Energy's regulation 10 CFR 810 is required.
Desired- Familiarity with GIS (Geographic Information Systems)
- Familiarity with SAP DWMS
- Familiarity with My Meter
Some positions at PSEG require access to information covered by the Department of Energy's regulation 10 CFR 810 (Part 810). If applicable, the successful applicant must prove they are: (1) a citizen or national of the USA; OR (2) a lawful permanent resident of the United States (Non-Conditional Permanent I-551 / Green Card / Permanent Resident Card holder); OR (3) a citizen, national, or permanent resident of a "Generally Authorized" destination on the attached list not also a citizen, national, permanent resident of any country not listed; OR (4) a "Protected Individual" under the Immigration and Naturalization Act (8 U.S.C 1324b(a)(3)).
As an employee of PSEG, you should be aware that during emergency restoration efforts, you may be required to perform functions outside of your routine duties and on a schedule that may be different from normal operations.
For all roles, PSEG's drug and alcohol testing program includes pre-employment testing, testing for cause, and post-incident/accident testing.
Employees who are hired or transfer into a federally regulated role (including positions covered by USDOT, PHMSA, or NRC regulations) are subject to random drug and alcohol testing, inclusive of marijuana. Although numerous states throughout the country have legalized marijuana/cannabis products recreationally and medically, the use of these products are prohibited for employees in federally regulated roles. Please note that the use of CBD products may result in a positive drug test for THC/Marijuana and such use is not a legitimate medical explanation for a positive result.
If you are a current PSEG Long Island (PSEGLI) employee and offered an opportunity with PSEG or any of its subsidiaries other than PSEGLI, you will be treated as a new hire. Please note that as a new hire to PSEG, your benefits will change and generally will be consistent with other similarly situated PSEG new hires. Similarly, for PSEG employees who accept job opportunities with PSEGLI, your benefits will change and generally be consistent with other similarly situated new hires of PSEGLI.
