Toyota

Service advisor

Toyota • $48K — $120K *
Hemet, CA 92544In-Person
Manufacturing & Automotive
Less than 5 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • High school diploma or GED required.
  • Vocational training in automotive technology or related associate degree preferred.
  • ASE certification is a plus.
  • Minimum 1 year of service advisor experience needed.
  • Understanding of auto repair and maintenance essential.
  • Familiarity with Toyota systems highly beneficial.
  • Strong communication and customer service skills required.

Responsibilities

  • Greet customers and assess their service needs.
  • Listen to customer problems and set expectations for service.
  • Coordinate and arrange repairs based on customer requests.
  • Estimate costs and completion times for repairs.
  • Verify insurance information and conduct inspections.
  • Recommend additional services and explain necessary repairs.
  • Ensure customer satisfaction by providing timely updates on repairs.

Benefits

  • Full-time position provides stability and consistent work hours.
  • Opportunity to work in a well-regarded automotive company.
  • Chance to develop customer relationships and enhance service skills.
  • Opportunity for professional growth within the Toyota brand.
Full Job Description
Job Type

Full-time

Description

As a Toyota Service Advisor, your role involves being the primary point of contact for all automotive service and repair matters. Here are the key responsibilities:
  1. Customer Interaction:
    • Greet customers and assess their service needs.
    • Listen carefully to customer problems and concerns.
    • Set and manage expectations regarding service delivery.
  2. Service Coordination:
    • Arrange appropriate service and repairs based on customer requests.
    • Estimate costs and completion time for repairs.
    • Verify insurance information.
    • Conduct inspections and test drives.
  3. Additional Services:
    • Recommend additional services based on customer needs.
    • Provide detailed explanations of necessary repairs and cost estimates.
    • Obtain approval from customers for additional work.
  4. Customer Satisfaction:
    • Ensure prompt, courteous, and effective service.
    • Communicate with customers about the status of their vehicle repairs.


Requirements

To become a Toyota Service Advisor, you'll need a combination of qualifications and skills. Here's what you should aim for:
  1. Education and Certification:
    • A high school diploma or GED is typically required.
    • Vocational training in automotive technology or an associate degree with a focus on service operations.
    • ASE certification preferred
    • Minimum 1 year service advisor experience
  2. Mechanical Knowledge:
    • Develop a thorough understanding of auto repair and maintenance.
    • Familiarity with Toyota systems and process


  1. Customer Service Skills:
    • Strong communication skills are essential.
    • Be client-oriented, organized, and attentive to detail.
    • Prioritize customer satisfaction and effective service delivery.
  2. Sales and Computer Proficiency:
    • Basic computer skills are necessary for managing service records and communicating with customers.


Salary Description

$48000- $120000/year

About Toyota

Toyota Motor Corporation is a Japanese multinational automotive manufacturer headquartered in Toyota City, Aichi, Japan. The company was founded in 1937 by Kiichiro Toyoda and has since grown to become the world's largest automotive manufacturer. Toyota Motor Corporation produces a wide range of vehicles including cars, trucks, and buses. The company is committed to sustainability and has set a goal of achieving zero carbon emissions by 2050. Toyota Motor Corporation has operations in over 170 countries and regions around the world.
Learn more about Toyota
Size
372,817 employees
Market Cap
$225.1 billion
Industry
Manufacturing & Automotive
Net Income
$1,531.2 billion
Founded
1937
5 Year Trend
+2.6%
Revenue
$26,625.1 billion
NASDAQ
TM
* Ladders Estimates

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