Qualifications

• Prior experience as a Service Advisor or in customer service preferred.
• Strong verbal and written communication skills.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Basic understanding of automotive concepts preferred; training available for the right candidate.
• Familiarity with scheduling or POS systems is an advantage.
• Professional attitude with a customer-first approach.

Responsibilities

• Greet customers warmly and professionally as the face of Midas.
• Listen to customer concerns, assess vehicle needs, and recommend appropriate services.
• Prepare detailed and easy-to-understand repair estimates for customers.
• Collaborate with technicians to ensure accurate and timely vehicle repairs.
• Provide clear updates to customers regarding vehicle status and repair timelines.
• Maintain accurate service and customer records for effective follow-up.
• Keep the reception area clean, organized, and welcoming for visitors.

Benefits

• Competitive salary with performance-based commissions and bonuses.
• Annual year-end bonus recognizing contributions.
• Consistent schedule with a 5-day workweek (Mon-Sat, 8 AM-5 PM) and Sundays off.
• Paid time off including 5 holidays and 5 vacation days annually.
• Birthday off upon request.
• Overtime opportunities for those looking to earn extra income.
• Access to a clean, organized shop with modern diagnostic tools.
• Daily adaptive learning program with reward opportunities for participation.
• Incentives for ASE Certification with all fees covered by Midas.
• Employee discounts on services and personal vehicle work.
• Work in a high-volume, highly-rated shop with a strong customer base.
• Be part of an AAA-approved facility offering dealership-level service.