Lithia Motors Inc

Service Advisor

Lithia Motors Inc$64K — $161K *
Retail & Consumer Goods
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 1+ years of Service Advisor experience in a dealership environment.
  • Familiarity with CDK software.
  • Experience with luxury or European brands preferred, but not mandatory.
  • Valid driver's license and acceptable driving record.
  • Strong customer service skills.

Responsibilities

  • Serve as the main contact for service customers, ensuring excellent customer service.
  • Organize and schedule customer appointments and repair orders.
  • Clearly communicate maintenance recommendations and repair options to customers.
  • Liaise with technicians and keep customers updated on their vehicle repair status.
  • Assist in achieving department sales, Customer Satisfaction Index (CSI), and other related goals.

Benefits

  • Comprehensive medical, dental, and vision plans.
  • Paid holidays and PTO.
  • Short and long-term disability coverage.
  • Paid life insurance.
  • 401(k) retirement plan with employer matching.
  • Employee stock purchase program.
  • Access to Lithia Learning Center for professional development.
  • Vehicle purchase discounts.
  • Health and wellness programs.
Full Job Description
Dealership:
L0304 Mercedes-Benz of Los Angeles

Mercedes-Benz of Los Angeles

Now Hiring: Service Advisor
  • Pay: $64,500 - $161,800 Annually
  • Schedule: Full Time


What You'll Do
  • Be the primary contact for Mercedes-Benz service customers, delivering a first-class customer experience.
  • Schedule appointments and prepare repair orders.
  • Communicate maintenance recommendations and repair options.
  • Coordinate with technicians and keep customers informed throughout the repair process.
  • Help achieve departmental sales, CSI, and customer satisfaction goals


What You'll Bring
  • 1+ years of previous Service Advisor experience in a dealership environment.
  • CDK experience.
  • We prefer experience with luxury or European brands, but do not require it.
  • Acceptable driving record and a valid driver's license in your state of residence.


Total Rewards

The Annual Estimated Earnings Range is $64,500 - $161,800.

This is a performance driven position, eligible for short-term and/or long-term incentives as part of total compensation, which includes Individual Sales, Individual Gross Profit, and Individual Manufacturer Approvability, Customer Pay Labor per RO, Flat Rate Hours.

Actual pay offered may vary depending on skills, experience, job-related knowledge, and physical location. Final compensation will be established through the interview process in accordance with applicable pay equity and transparency laws.

We offer a comprehensive benefits package designed to support you and your family, including:
  • Competitive pay
  • Medical, Dental and Vision Plans
  • Paid Holidays & PTO
  • Short and Long-Term Disability
  • Paid Life Insurance
  • 401(k) Retirement Plan
  • Employee Stock Purchase Plan
  • Lithia Learning Center
  • Vehicle Purchase Discounts
  • Wellness Programs


Additional information about our Total Rewards benefits can be reviewed on our careers site at totalrewards.lithiadriveway.com

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