Minimum of 2 consecutive years as a Service Advisor/Writer
Excellent communication skills with customers
Professional and well-groomed appearance
Proven track record in service and sales
Strong customer satisfaction results
Team player with self-motivation
Valid driver's license and clean driving record
Responsibilities
Manage service drive flow efficiently
Ensure customers receive prompt and friendly service
Own the customer experience from check-in to delivery
Address customer inquiries about vehicle issues and repairs
Collaborate closely with technicians to optimize service
Maintain high customer satisfaction scores
Benefits
401(K) with company match
Major medical, dental, and vision insurance options
Voluntary benefits including Accident and Disability insurance
Life insurance coverage
Paid time off
Employee vehicle purchase discounts
Career advancement opportunities
Employee wellness resources including EAP and financial support
Full Job Description
Service Advisor
Great Service Advisors don't just write Repair Orders -- they cultivate and nurture customer relationships.
What You'll Do:
As a Service Advisor, you'll manage the flow of the service drive while making sure every customer receives prompt, professional, and friendly service. You'll own the customer experience from check-in to delivery, answer questions about vehicle concerns, warranties, and repairs, and help ensure technician time is used efficiently. You'll work closely with the shop and maintain strong customer satisfaction scores.
What's In It For you:
401(K) with company match
Major medical (50% employee paid premium), Dental, and Vision insurance options
Voluntary Benefits (Accident, Critical Illness, Disability, and more)
Life Insurance
Paid Time Off
Employee vehicle purchase discounts
Career advancement
Employee Wellness: Access to EAP, health, legal, and financial resources to support your overall well-being
What You'll Bring to the Team:
Previous Service Advisor/Writer experience, minimum of 2 consecutive years
Fantastic communication skills with your customers
Professional, well-groomed personal appearance
Consistent record of service and sales success
Strong record of positive customer satisfaction results
Team-oriented and self-motivated
Able to work with little supervision
Clean driving record and valid driver's license
Service Advisor: $61K - $83K, up to $150K annually for top performers
To learn more about us, visit: https://jointeamcastle.com/
