Cummins

Service Administrator

Cummins • $78K — $93K *
Technical Services
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 5-7 years of customer service experience, preferably in service or repair sectors.
  • Strong proficiency in multiple software platforms for service management.
  • High School diploma or equivalent experience required; vocational certification preferred.
  • Ability to manage and prioritize tasks effectively in a fast-paced environment.
  • Experience in building estimates and understanding product values is a plus.
  • Excellent communication skills necessary for customer interaction.
  • Capacity to escalate technical issues and provide detailed information to assist resolution.

Responsibilities

  • Serve as the primary contact for customers to enhance service quality.
  • Assist with on-call rotation for emergency technical dispatch approximately once a month.
  • Identify and gather customer needs, provide quotes, and prepare repair plans.
  • Review and create accurate work orders for invoicing and warranty purposes.
  • Provide regular status updates to customers regarding repair work.
  • Perform other administrative tasks as needed.
  • Prioritize delivering exceptional customer service in every interaction.

Benefits

  • 401(k) Retirement Savings Plan
  • Cash Balance Pension Plan
  • Comprehensive Medical/Dental/Life Insurance coverage
  • Health Savings Account option
  • Domestic Partner Coverage available
  • Full range of personal and professional development benefits.
Full Job Description
Job Description

We are looking for a talented Service Administrator for our Distribution business in Dedham, MA.

In this role, you will make an impact in the following ways:
  • Serves as first point of contact with customer to promote quality customer service and assist with increasing business within the branch location
  • Assist with on call rotation (roughly once a month) to dispatch techs for OT emergency calls
  • Identify customer's needs, gather pertinent information, provide quotes, develop claims, prepares repair plans and provide status updates to customers on repair work.
  • Review/create work orders to ensure accuracy for invoicing and warranty.
  • Other administrative task on a need-by-need basis.


Responsibilities

To be successful in this role you will need the following:
  • Excellent customer service skills and the ability to effectively communicate in a positive and professional manner.
  • Prior experience in service & repair, or warranty-related field preferred.
  • Excellent computer skills using multiple software platforms.
  • Ability to thrive in a fast-paced environment with multiple priorities.
  • Ability to escalate technical issues, obtain product technical issue information, and utilize available resources.
  • Experience in estimate building and communicating value in add on services is a plus.
  • High School diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.


Compensation and Benefits Base

Salary Range: $37.85 - $45.00/hr

Salary rate commensurate with experience. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits.

Education, Licenses, Certifications:
Technical trade school/ vocational diploma or certification or equivalent experience required.
This position may require licensing for compliance with export controls or sanctions regulations.

Experience:
Requires significant and/or in-depth knowledge obtained through specialized training.

Qualifications

Assist with on call rotation (roughly once a month) to dispatch techs for OT emergency calls

About Cummins

Cummins Power Generation is a world leader in the design and manufacture of power generation equipment, including PowerCommand standby and prime power systems. They also provide single-source warranty, planned maintenance, and round-the-clock emergency service 24 hours a day, seven days a week including back-up power rental through their network of distributors. Part of the world-wide power systems business which has annual sales of more than $1.2 billion, Cummins Power Generation's strength comes from being a division of Cummins Inc. Cummins Power Generation has unique expertise in that all aspects of generator set design, manufacture and service have been brought together in one company. All the major components - the engine, alternator and control systems - are manufactured by divisions of Cummins. This integral approach means each element of a generating set is matched to work in harmony from the start. Providing what the customer wants is at the core of Cummins' manufacturing philosophy. For generating set customers this means a choice of mobile, stationary, open or sound attenuated versions is available for all models.

Cummins Careers

Join the dynamic world of Cummins, a global leader in power solutions, where innovation and leadership drive our mission to power a more prosperous world. At Cummins, we offer unparalleled job opportunities in engineering, technology, and business management, making it an ideal place for professionals seeking meaningful and impactful careers. Work You’ll Do At Cummins, you’ll be part of a team that values diversity and is committed to creating inclusive growth opportunities for all employees. Our culture thrives on intellectual curiosity, cognitive diversity, and bringing your whole self to work. We believe in your potential and encourage every team member to reach their personal and professional goals. Join our industry-leading team to help develop groundbreaking solutions and technologies that impact markets and communities across the globe. Your work at Cummins will not only contribute to global innovation but also ensure sustainable practices that benefit future generations. Professional Growth and Development Cummins is dedicated to the professional growth of its employees. We offer a variety of leadership and diversity training programs designed to enhance your skills and advance your career. From hands-on internships for emerging talents to leadership programs for seasoned professionals, Cummins provides resources and global opportunities to learn, thrive, and lead in your respective field. Innovative Work Environment Our commitment to innovation is at the core of what we do. At Cummins, you will collaborate with skilled colleagues who are eager to share knowledge and ideas. We foster an environment where creative thinking and proactive leadership are encouraged, driving us forward in the areas of clean energy and environmental sustainability. Benefits and Culture Cummins employees enjoy a range of benefits designed to support their physical, financial, and emotional well-being. Among these are comprehensive health care options, competitive retirement plans, and flexible work arrangements. Our supportive culture champions community involvement and a work-life balance that accommodates the diverse needs of our team members. Join Our Team Explore the numerous job opportunities at Cummins where your skills and interests can be matched with the right position, helping you to excel. We are continuously hiring and looking for ambitious, curious, and innovative individuals ready to make a significant impact. Stay Connected Keep up to date with the latest at Cummins by following our careers blog. Gain insights from insiders, learn about our employment practices, and discover how our team is leading the charge in global power solutions. Job Alert Emails Customize your experience by subscribing to Cummins job alerts. Receive updates on new postings, company news, and insider tips directly tailored to your career interests. See what exciting and rewarding opportunities await at Cummins. At Cummins, your career is just beginning. Join us, and power your potential on a global stage.
Learn more about Cummins
Size
59,900 employees
Market Cap
$34.3 billion
Industry
Net Income
$1.7 billion
Founded
1919
5 Year Trend
+6.5%
Revenue
$19.8 billion
NASDAQ

Similar Jobs

More Jobs at Cummins

More Technical Services Jobs

Find similar Service Administrator jobs: