Position Summary:Serves as a member of the Executive Leadership Team and provides value through delivery of financial freedom for the communities that we serve illustrated by achievement of Balanced Scorecard metrics. Leads critical functions that support the Credit Union's operational and strategic plans resulting in a positive impact within the internal and external community. Provides leadership and strategic direction to all Lending functions including Real Estate, Consumer, Business, Credit Cards, Loan Servicing, Collections, Loan Administration and Systems. Ensures new technologies and trends on Lending landscape are identified, considered, implemented, optimized and maximized. Delivers programs that satisfy member needs and resources are used to efficiently to achieve Credit Union growth goals and financial objectives. Collaborates with functional areas across the enterprise to create an environment of learning, innovation and success to deliver increasing value to members, employees and Credit Union.
Role-Specific Contributions:- Leadership
The five leadership practices below amplify our culture, in service to our strategy. Leadership, culture, and strategy (LCS) are the fuel that enable us to fulfill our Mission of enriching the lives of our members to create a world where financial freedom is a reality.
Definitions- Maintains stability during uncertainty. Leads the organization through periods of change and uncertainty. Uses knowledge of environmental factors that impact outcomes to help guide the organization through instability. Views and leverages conflict as a temporary instability that advances the team and leads to better outcomes.
- Sparks meaningful change.Evaluates new opportunities, develops a compelling vision and influences others to turn that vision into action. Is a change agent that challenges the status-quo and finds ways to solve problems to drive value for stakeholders. Proficiently promotes change and continuous improvement.
- Influences positive outcomes. Paves the way to delivery of Mission for the communities that we serve. Performance focused, illustrated by the development of accountability measures for self and others. Defines actions and makes decisions that help drive the organization forward. Articulates milestones in the process while any obstacles encountered are used to develop more effective solutions.
- Develops and enriches others. Exhibits humility as a servant leader and invests in others with the goal of helping them be the best version of themselves. Is passionate about opportunities to learn and grow in service to members, team members and the Credit Union. Seeks new perspectives and opportunities in support of a growth mindset. Recognizes and rewards team members and partners regularly, sharing authentic gratitude and reinforcing strengths.
- Creates the right conditions. Anticipates the needs of others and helps create a culture that is a competitive advantage. Actively monitors the engagement of team members and partners, taking steps to ensure heart and minds are engaged. Demonstrates an understanding of the importance of inclusion, including diversity. Ensures we have an environment where all have a voice and equal opportunity to succeed. Partners with others to improve service and increase impact.
- Culture
- Creates a culture of engagement illustrated by strong Eagle Pulse scores and supporting sub-metrics within areas of responsibility.
- Fosters an environment of collaboration with functional areas across the organization to fully support the accomplishment of all strategic, profitability, sales, and service initiatives. Ensures that the Lending Team seamlessly delivers on the values of the Credit Union to all internal and external members.
- Champions a culture of growth and development supported through coaching and mentoring team members. Supports and leads others to achieve a balanced risk vs. reward posture. On-going coaching and annual reviews are designed to advance team members' understanding of their strengths, core competencies, change management principles and result in effective succession planning.
- Creates a culture of engagement with a specific focus on learning, innovation, as well as diversity and inclusion.
- Strategy
- Leads the Lending function by formulating strategic plans to maximize impact in the communities we serve and deliver financial freedom. Works effectively within AEFCU Bylaws and loan policies to proficiently serve the community and ensures appropriate risk tolerances exist in order to proficiently serve the marketplace.
- Maximizes strategic impact in the community with a specific focus on current markets, identifying new markets, developing partnerships within the industry-including Fintech companies--and advancing the relevance of the Credit Union, as well as the member experience.
- Proficiently collaborates with Retail leadership and member-facing teams to deliver a seamless omni-channel experience within area of responsibility.
- Utilizes comprehensive strategies and tactics to achieve Balanced Scorecard metrics and budgeted outcomes. Monitors the performance scorecard and monthly goals of each business unit to ensure achievement and alignment to the Balanced Scorecard. Implements and re-directs resources and offering rates as appropriate to achieve outcomes.
- Proficiently identifies new revenue opportunities, expands current revenue streams and promotes additional cost saving/efficiency strategies within Lending. Effectively evaluates current work practices, processes, spaces and structures resulting in greater Mission impact, member engagement and profitability.
- Other
- Proactive in vendor management to ensure strong value proposition and ROI for key vendor relationships.
- Proficiently anticipates and provides solutions in recurring meetings with the Board of Directors, Executive Leadership Team, Leadership Forum, Culture Forum, Operational Excellence Forum, Mission Forum, Strategic Planning Team, Risk Council, and ALCO Committee.
- Effectively provides oversight, accountability and leadership in annual regulatory exams. Is accountable for all audit outcomes-within areas of responsibility-identified by internal and external auditors including the NCUA and DOB.
- Ensures that appropriate responses to member complaints are completely resolved and findings are utilized to create process improvements designed to advance the member experience.
- Develops and maintains community relations outside the organization. Develops close contact with chambers of commerce, legislative and regulatory professionals, such as Credit Union League of CT, national trade associations and other relevant trade groups. Attends Credit Union conferences, conventions, seminars and other educational meetings.
- Effectively participates in interviews for television, radio and print media.
- Responsible for the completion of other duties as assigned.
Managerial Responsibilities:Manages subordinate managers/supervisors who manage and supervise employees in the following business units: Real Estate Lending, Consumer Lending, Member Business Lending, Loan Servicing, Collections and Quality Assurance. Responsible for the overall direction, coordination and evaluation of these units. Provides the leadership that ensures supervisory responsibilities are effectively and efficiently carried out by subordinates in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning and assigning work; appraising performance; rewarding, disciplining and terminating employees; addressing complaints and resolving problems; and providing career development opportunities. Guides and assists subordinates in the application of the Credit Union's Equal Employment Opportunity Policy.
Education and/or Experience:This role requires Subject Matter Expertise and the ability to provide mentorship, guidance and training to other team members. While this level of expertise will generally be attained with a minimum of 12 years of progressively responsible senior level experience in Lending and Bachelor's Degree. Priority will be place upon the demonstration of the ability to meet qualifications without an absolute focus on duration of experience, in recognition that the attainment of such qualifications may be obtained at different paces by different individuals.
Certificates, Licenses and Registrations (if applicable):A Notary Public certificate is desired, but not required
Work Standards - This section encompasses language, mathematical skills, reasoning ability, physical and mental demands and the overall work environment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Ability to read analyze and interpret a variety of business correspondence
- Ability to work with mathematical concepts and calculations
- Knowledgeable in the use of General Office Equipment
- Exhibit Keyboard Dexterity
- Lift/Carry up to 25 lbs. (if applicable)
- Ability to travel (if applicable)
- Prolonged sitting and/or standing
- Moderate noise level
