Bachelor's degree or equivalent; 5+ years of related experience may substitute for degree
5+ years of experience in software training or equivalent
3+ years of experience in PC helpdesk/applications support, preferably
Experience in the legal, professional services, or financial sector is preferred
Strong understanding of lawyers' work practices and technology adoption
Responsibilities
Identify training needs by collaborating with attorneys and business services teams
Conduct training needs analysis to develop innovative training programs
Build knowledge of workflows and applications to support consultative training
Evaluate and customize training for new hires, technology rollouts, and ongoing education
Contribute ideas for service improvement and new training methods
Maintain confidentiality of sensitive information
Benefits
Comprehensive healthcare, life, and disability insurance
Generous 401k plan
At least 11 paid holidays and 23 days of PTO in the first year
Well-being programs including mental health services and mindfulness
Professional development programs
Employee discounts
Access to affinity groups and networks for support
Full Job Description
About the Role
The Senior Technology Trainer is an integral part of Latham's Technology & Information Services team. This role will be responsible for providing a variety of professional, high-level technology training services to the lawyers and staff of the firm through in-person and remote training delivery, while providing assistance to end users for firm-approved applications in a variety of different methods (e.g., classroom, one-on-one, video, online eLearning systems, and remote virtual learning). This role will be located in our Washington DC office.
Responsibilities & Qualifications
Other key responsibilities include:
Working with attorneys and business services team members in the office and across other locations to identify training needs, creating classes designed to promote learning and the most effective use of technology
Conducting training needs analysis and supporting the development of innovative programs to meet those needs and promote the use of technology to improve individual and team performance
Building a comprehensive knowledge of the workflow, applications and practices of lawyers and other employees to support the delivery of consultative training
Evaluating and customizing training in order to meet the specific needs for new hire and onboarding training, technology rollout training, or ongoing education initiatives
Actively contributing ideas for service improvement including new courses, delivery, and learning methods using a continuous improvement framework
Protecting and maintaining any highly sensitive, confidential, privileged, financial, and/or proprietary information that Latham & Watkins retains
We'd love to hear from you if you:
Possess the knowledge and understanding of the work practices and workflow of lawyers and other employees as it pertains to training for the adoption of technology
Display the ability to be flexible in approach and delivery, with the ability to translate business training requirements into successful training implementations with demonstrable and measurable results
Exhibit well-developed and professional interpersonal skills; with the ability to interact effectively with people at all organizational levels of the firm
And have:
A bachelor's degree or equivalent; a minimum of five (5) years of related job experience considered in lieu of a degree
A minimum of five (5) years of experience in software training or equivalent
A minimum of three (3) years of experience in PC helpdesk/applications support, preferably
Experience working within the legal, professional services, or financial sector, preferably
Benefits & Additional Information
Successful candidates will not only be provided with an outstanding career opportunity and welcoming environment, but will also be provided with a generous total compensation package with bonuses awarded in recognition of both individual and firm performance. Eligible employees can participate in Latham's comprehensive benefit program which includes:
Healthcare, life and disability insurance
A generous 401k plan
At least 11 paid holidays per year, and a PTO program that accrues 23 days during the first year of employment and grows with tenure
Well-being programs (e.g. mental health services, mindfulness and resiliency, medical resources, well-being events, and more)
Professional development programs
Employee discounts
Affinity groups, networks, and coalitions for lawyers and staff
