Senior Technical Writer (Toronto)

Okta is seeking an experienced technical writer with a passion for creating and delivering customer-centered technical content. We're looking for a collaborative, creative team member who understands how to write content that is clear, concise, and relevant. In this role, you will work closely with a global network of engineers, product managers, and customer success professionals to understand real-world use cases for identity and access management. You will create practical technical content that guides Okta customers to successfully adopt and deploy our solutions. If you have a passion for learning new technologies and want to help us drive adoption and ubiquity of our products and platform, this is the place for you! Note: This role requires in-person onboarding in office during the first week of employment. What you'll be doing • Design, develop, edit, and deliver accurate and effective developer and admin documentation for Okta products. • Work closely with Engineering, Product Management, Design, QA, Support, and members of the Information Development team to ensure quality and accuracy of content. • Follow our documentation guidelines to produce high quality documentation. • Multi-task and prioritize projects as you support multiple engineering teams • Collaborate with developers to review API documentation. • Analyze customer feedback before and after delivering documentation to enhance content depth, quality, and relevance. What you'll bring to the role • 4+ years of relevant experience writing technical documentation for Cloud or Enterprise products. • Practical experience with topic-based writing, minimalism, and a proven ability to simplify complex tasks. • Experience writing SDK, CLI, REST APIs and developer tools documentation. • Experience writing customer-facing documentation and release notes. • Experience with Markdown, code editors and source code control tools such as Git and GitHub. • Experience using Oxygen or similar DITA authoring tools. • Experience leveraging GenAI tools such as Claude, Gemini or ChatGPT to assist in the documentation lifecycle. • Proven record of writing accurate, clear, and concise documentation for a global audience, with an ability to plan and prioritize deliverables with reasonable estimates. And extra credit if you have experience in any of the following! • Bachelor's degree or certificate in Technical Writing is preferred. • Strong ability to understand the application of security products in the real world and produce use case-based content. • Experience streamlining or orchestrating technical writing workflows and content tasks using AI-assisted tools. • Experience with Redocly or any API management and publishing platform. • Knowledge of programming languages such as the ability to interpret and document code examples in JavaScript, Python, React or Angular • Knowledge of Okta or similar identity and access management solutions. #LI-Remote