Job Title: Senior Technical Support Engineer
Location: Remote
Job Summary: We are seeking a Technical Support Consultant to join our growing team. You will play a pivotal role, in delivering exceptional customer support and technical guidance. With a primary focus on our North America customers, you'll address their inquiries and provide efficient solutions. Given Centric Software's specialization in fashion and consumer goods technology, you'll play a critical role in empowering businesses to bring their products to market.
To apply for this position please log into our website at www.centricsoftware.com.
Key Responsibilities: - Resolve customer queries and issues promptly, adhering to SLAs.
- Collaborate with R&D, Services, Cloud Operations, and Pre-sales teams to address bugs and ensure project timelines.
- Manage complex customer accounts and understand their hardware and software setups.
- React quickly to major customer issues.
- Ensure system availability and functionality for customers.
- Analyze complex problems and propose solutions.
- Establish credibility with internal and external customers.
- Achieve proficiency in Centric 8 software installation and functionality.
Qualifications: - Demonstrated expertise in customer-facing roles, coupled with strong software troubleshooting skills
- Experience in software installation, database management (SQL Server, Oracle), and cloud infrastructure (AWS, Azure, Google Cloud)
- Bachelor's or Master's degree in computer engineering, IT, Fashion Design, or a related field.
- Minimum of 5 years' experience in a similar role, preferably within the technology or fashion industry.
- Familiarity with PLM/PDM solutions and cloud infrastructure is highly desirable.
What we offer: - Competitive salary and comprehensive benefits package.
- A dynamic and collaborative work environment within an international team.
- Opportunities for professional growth and skill development in a rapidly evolving industry
This role is ideal for individuals eager to drive innovation and leverage cutting-edge AI technologies to enhance our product offerings at Centric Software. If you are passionate about AI/ML and possess the technical expertise to transform ideas into reality, we encourage you to apply.
