5+ years in a customer-facing technical role with executive engagement
Experience with Fortune 100 enterprise customers in North America
Strong knowledge of developer/application security tools (e.g., GitHub, Jira, Jenkins)
Proven leadership in technical or engineering programs
Exceptional communication skills for influencing diverse stakeholders
Strong organizational skills in a fast-paced environment
Nice to have: developer background or coding experience
Responsibilities
Orchestrate strategies for enterprise customers to maximize Application Security value
Build trusted relationships with customer engineering and security leaders
Design and execute tailored onboarding programs for security goals
Advocate for customer needs with internal teams to influence product roadmaps
Prepare and facilitate strategic business reviews to demonstrate ROI
Mobilize resources to overcome adoption barriers and solve technical challenges
Benefits
Collaborative work environment with a focus on innovation
Opportunity to influence the future of secure development
Engagement with top-tier enterprise clients
Professional growth through strategic project involvement
Access to cutting-edge security technologies
Full Job Description
Job Summary
As a Senior Technical Success Manager, you will be the strategic heartbeat for our top tier enterprise customers. You won't just support software adoption, you will architect the vision for how Fortune 100 companies secure their development lifecycles in the AI era. You'll be the trusted advisor who turns security from a blocker into an enabler, guiding engineering leaders through complex DevSecOps transformations. If you are passionate about helping customers navigate change management and unlocking business value through data-driven analysis, this is the perfect opportunity to influence the future of secure development.
About the Team
You'll join Snyk's Technical Success organization, the team responsible for guiding our largest enterprise customers from onboarding through long-term expansion. Technical Success Managers partner closely with Sales, Product, and Support to ensure customers realize measurable value from Snyk's developer security platform, and this team owns the relationship with some of Snyk's most strategic, highest-visibility accounts.
What You'll Do
Orchestrate near term, mid term, and long term strategies for enterprise customers, ensuring they realize full value across their Application Security workflows.
Build and foster trusted relationships with leaders across customer engineering and security organizations to drive adoption and retention.
Design and execute customized onboarding programs that help customers achieve their specific security program goals using Snyk's suite of products.
Advocate internally for customer needs, partnering proactively with Product, Sales, and Support to influence roadmaps and mitigate risks.
Prepare and facilitate strategic business reviews (QBRs), using data-driven storytelling to demonstrate ROI and identify expansion opportunities.
Mobilize internal and external resources to remove barriers to adoption and solve complex technical challenges.
What you'll bring
5+ years of experience in a customer-facing technical role, successfully engaging executives and technologists to solve business problems with advanced technologies.
Experience working closely with highly technical customers in the Enterprise (Fortune 100) space in North America.
Strong working knowledge of developer or application security tools and workflows (e.g., GitHub, Jira, Jenkins, VS Code).
Experience leading technical or engineering programs, with a proven record of thought leadership and business case development.
Exceptional communication skills, with the ability to facilitate challenging discussions, handle objections, and influence stakeholders from end users to executives.
Strong organizational skills and the ability to thrive in a collaborative, fast-paced environment.
Nice to have: a developer background, coding experience, or deep familiarity with modern DevOps environments.
Nice to have: prior experience in a direct or matrixed role leading technical transformation project teams.
Nice to have: a track record of problem-solving and innovation in developing technology programs.
Nice to have: a Bachelor's degree in computer science, technology, engineering, math, business, or equivalent experience.
Enjoys translating complex technical wins into clear business value: you love a good
About Snyk
Snyk is a software security company that helps businesses find and fix vulnerabilities in their code. The company's software uses machine learning and other advanced techniques to identify security risks in code, and provides developers with tools to fix those issues before they become a problem. Snyk's software is used by thousands of businesses around the world, including some of the largest companies in the technology industry. The company was founded in 2015 and is headquartered in London, England.
