12-15+ years in Software/Hardware product environments
Bachelor's degree in Engineering, Computer Science, or related field
Strong experience in NPI/product onboarding programs
Solid understanding of optical networking systems, especially DWDM technologies
Excellent negotiation and conflict resolution skills
Strong executive communication skills, both written and verbal
Responsibilities
Lead NPI onboarding programs for hyperscaler and strategic customers from concept to delivery
Define detailed onboarding plans in collaboration with NPI, Engineering, and Operations teams
Identify program risks early and define mitigation strategies
Drive alignment across internal teams and external customer stakeholders
Create and maintain detailed action trackers with clear ownership
Develop executive-level dashboards and reports for senior leadership
Work closely with cross-functional teams to secure commitments on deliverables and timelines
Benefits
Opportunity to work with cutting-edge optical networking technologies
Engagement with high-profile hyperscaler and strategic customers
Collaborative environment with cross-functional teams
Professional development opportunities in program management
Exposure to executive-level reporting and communication
Full Job Description
Job Description
As a Technical Program Manager within the Global Customer Engineering / Services organization, you will lead end-to-end New Product Introduction (NPI) onboarding for hyperscaler and critical accounts. You will act as the central program owner driving cross-functional alignment across Product Management, Engineering, Manufacturing, and Customer Delivery teams.
The role requires strong execution discipline, technical depth in optical networking, and the ability to proactively identify risks, resolve escalations, and influence decision-making across internal and external stakeholders. You will own the onboarding lifecycle from planning through execution, ensuring programs are delivered on time with high quality and customer satisfaction.
Responsibilities
Program Leadership & Execution
Lead NPI onboarding programs for hyperscaler and strategic customers from concept to delivery
Define detailed onboarding plans in collaboration with NPI, Engineering, and Operations teams
Continuously refine plans based on evolving constraints (technical, supply chain, customer timelines)
Establish milestones, track progress, and ensure timely delivery of commitments
Risk & Issue Management
Identify program risks early and define mitigation strategies
Proactively manage escalations and drive issue resolution across cross-functional teams
Maintain clear visibility of risks, dependencies, and blockers for stakeholders
Intervene effectively during critical situations to ensure program continuity
Stakeholder Management & Negotiation
Drive alignment across internal teams and external customer stakeholders
Lead discussions, negotiate priorities, and influence decisions to resolve conflicts
Control and steer conversations during critical program reviews or issue scenarios
Ensure clear communication and expectation management at all levels
Cross-functional Coordination
Work closely with Product Management, Engineering, QA, Supply Chain, and Customer Delivery teams
Secure commitments on deliverables and timelines
Drive accountability across teams for execution and closure
Operational Tracking & Governance
Create and maintain detailed action trackers with clear ownership
Drive rigorous follow-up to ensure closure of all action items
Develop executive-level dashboards and reports for senior leadership
Create high-quality PowerPoint presentations for program status, risks, and milestones
Provide clear, data-driven updates to cross-functional teams and leadership
Qualifications
Program & Execution Excellence
Strong experience in NPI / product onboarding programs
Ability to develop structured project plans and execute under ambiguity
Proven ability to manage multiple complex programs simultaneously
Negotiation & Leadership
Strong negotiation and conflict resolution skills
Ability to intervene, influence outcomes, and steer discussions during challenging situations
Excellent stakeholder management across global and cross-functional teams
Risk Management
Expertise in identifying program risks and driving mitigation strategies
Strong analytical and problem-solving capabilities
Technical Expertise
Solid understanding of networking systems with emphasis on:
Optical DWDM technologies (preferred)
Layer 1 networking concepts
Ability to work with engineering teams on system-level integration challenges
Communication & Reporting
Strong executive communication skills (written and verbal)
Ability to create structured dashboards and presentations for leadership
Experience presenting to senior management and external customers
Operational Discipline
Strong action tracking and follow-through capabilities
Ability to drive closure across distributed teams
Education & Experience
5+ years of experience in Technical Program Management
12-15+ years of experience in Software and/or Hardware product environments
Bachelor's degree in Engineering, Computer Science, or related technical discipline
About Nokia
Nokia is a Finnish multinational telecommunications, information technology, and consumer electronics company. The company was founded in 1865 and has since grown to become one of the largest telecommunications equipment manufacturers in the world. Nokia's products include mobile phones, smartphones, and network equipment, among others. The company is committed to innovation and has a strong focus on research and development. Nokia is also committed to sustainability and has set ambitious targets for reducing its environmental impact. The company operates in over 100 countries and has a strong presence in Europe, Asia, and North America.
