Job Summary
This Senior Technical Product Manager (Sr. TPM) leads the strategy and execution of key technology initiatives across the enterprise, focusing on Sales and Marketing technology. This role serves as a bridge between business needs and technical delivery, focusing on optimizing customer experience, operational efficiency, and scalability of platforms.
Primary Responsibilities and Duties
- Define multi-quarter product roadmaps in alignment with company goals.
- Identify and evaluate opportunities to improve system efficiency and business KPIs.
- Lead large, cross-functional initiatives involving multiple teams.
- Make prioritization decisions balancing technical debt and business value.
- Partner with architecture teams to define scalable integration patterns across various application landscape.
- Ensure security, compliance, and performance standards are met.
- Act as a trusted advisor to business partners in store ops, logistics, marketing, and finance.
- Translate strategic goals into measurable product outcomes.
- Drive sprint planning and backlog grooming for multiple teams.
- Support rollout strategies, change management, and training programs.
- Special projects and other duties as assigned.
Qualifications
Education, Related Experience, Certifications
- Bachelor's degree required; Master's degree or MBA preferred.
- 5+ years of experience in technical product management or enterprise IT delivery.
- Demonstrated success leading complex digital transformation projects.
- Deep knowledge of retail technology (e.g., omnichannel, mobile checkout, customer data platforms).
Knowledge, Skills
- Strong understanding of systems integration, APIs, data architecture, and end-to-end business process design.
- Strong strategic thinking and problem-solving skills, with the ability to translate complex business needs into scalable technology solutions.
- Proven ability to drive AI innovation across the Customer Experience Technology portfolio by identifying and implementing AI-powered solutions that improve productivity, automate business processes, enhance customer engagement, and unlock actionable insights that accelerate revenue growth.
- Proficiency with Oracle Siebel, Microsoft Dynamics 365, ServiceNow, Jira, Power BI, Git-based repositories, enterprise architecture tools.
- Excellent facilitation, communication, and stakeholder management skills.
Working Conditions and Schedule
- Hybrid schedule: three days in the office, two days remote.
- Standard business hours, Monday-Friday, with occasional evening or weekend support as needed.
- This role does not have a travel expectation (if remote, travel is occasionally required).
Salary Pay Range: $116,300.00 -$155,100.00
Wellbeing
At Sleep Number, wellbeing isn’t a program—it’s part of who we are. We support team members and their families across emotional, financial, career, community, and physical health, all anchored in sleep.
Along with competitive pay, eligible team members receive robust benefits such as medical, pharmacy, dental, life and disability insurance, a 401(k), paid time off, and additional resources that promote lifelong wellbeing.
