Senior Systems Engineer / Solutions Architect (Remote)
About the Role:
Are you the go-to engineer who handles the toughest issues and loves designing smarter infrastructure? We're looking for a senior-level engineer with a builder's mindset - someone ready to design cloud-first environments and lead escalations while working directly with clients to create solutions that best fit their needs. This role combines high-level systems engineering with solution architecture. You'll handle critical escalations, run client assessments, and architect end-to-end solutions - particularly around Azure, networking, server building and advanced troubleshooting.
What You'll Do:
- Lead technical assessments and translate business needs into secure, scalable infrastructure designs.
- Design and implement solutions in Azure, Microsoft 365, and Intune/Endpoint Manager, including Autopilot deployments, compliance/conditional access policies, and application packaging.
- Advanced networking - redesign and optimize networks (firewalls, switching, routing, VLANs) for performance, security, and cost efficiency.
- Comfortable using the CLI for common network tasks.
- Experience troubleshooting loops, configuring switches, and supporting HP/Dell switch environments and SonicWall/Fortinet firewalls.
- Support and administer Microsoft's core stack: Windows Server roles, Office 365, Azure services.
- Build and harden servers/workstations to ensure reliability, security, and lifecycle longevity.
- Create accurate, detailed SOWs and scopes that define deliverables, timelines, and technical requirements.
- Own and resolve complex Level 3+ escalations - performing deep-dive troubleshooting, root-cause analysis, and long-term remediation.
- Deliver clean, repeatable documentation for architectures, deployments, and operational processes.
- Mentor junior and mid-level techs and elevate team-wide technical capability.
- Partner with sales department by reviewing proposals, validating technical scope, and identifying potential pitfalls.
- Coordinate account managers, PMs, and clients to ensure clear communication and smooth project execution.
- Help drive best practices in cloud security, automation, monitoring, and MSP tooling - always bringing a figure-it-out and outside-the-box problem-solving mindset.
What you Bring:
- 5+ years in a Managed Service Provider (MSP) or high-volume IT support environment
- Strong experience with:
- Windows Server (2016/2019/2022), Active Directory, Group Policy, DNS
- Microsoft 365 administration and security
- Azure infrastructure and virtual networks (AZ-104 or higher preferred)
- Virtualization tools: VMware, Hyper-V, AVD
- Networking: Layer 2/3, VPNs, firewalls (SonicWall, Meraki, etc.)
- Scripting & automation (PowerShell preferred)
- Strong documentation habits and familiarity with ConnectWise
- Confident communication with the ability to explain solutions to non-technical users
- Bonus if you have: AZ-305, CCNA/CCNP, or any cybersecurity-related certs
Perks & Benefits
- Nationwide medical, dental, life, and LTD insurance (we cover LTD + life 100%)
- Generous PTO + Mental Health Days
- 401(k) with company match
- HSA & FSA options
- Paid training & certification assistance
- $500 sign-on bonus
- Quarterly team events and career coaching
