Position Summary:The Sr. Systems Engineer will be responsible for owning and advancing the design, reliability, security, and documentation of networks and core systems, while actively supporting general IT efforts and events of Climate Pledge Arena and its staff.
Essential Duties & Responsibilities:- Support the IT team and its business partners in effective execution of approximately 1.5 million visitors and over 190 public events each year.
- Provide support for pre/during/post events, ensuring exceptional customer service to event clients, guests, and
- Work directly with the Sr. Director of Technology scoping, implementing, and leading various IT projects, software, and equipment strategies, aligning business and operational needs from design through implementation and support.
- Gather and translate requirements from clients, leadership, and teams to design, integrate and support reliable, secure, and scalable technology solutions,
- Provide support with help desk and event staff, serving as escalation point for complex and critical issues, and assisting in training and development, providing technical guidance, coaching, and knowledge sharing, to team members and
- Continuously collaborate in updating team procedures, practices, and clear documentation, looking for improvements or efficiencies to improve performance and reliability.
- Assist in deployment, integration and support of all Climate Pledge Arena or 3rd party tenant systems, including those for arena operations and maintenance, guest experience, food and beverage, retail, and more.
- Build and maintain strong relationships with vendors and business groups at all levels across the enterprise to facilitate a deep understanding of business challenges and opportunities, assisting in selecting and integrating the most appropriate technologies to support the
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Required Experience & Qualifications:- 6+ years' experience in technology administration roles, deploying, upgrading, and maintaining various systems, including POS, virtual environments, monitoring, backups, network/system security, Windows and Apple OS, mobile devices, and many more.
- Cisco networks certification or equivalent combination of education and experience. Proven ability to comprehend, deploy and manage complex, hyper converged architecture.
- VRF, QoS, PTP, Multicast, Catalyst Center, NAC, etc.
- Management of Microsoft 365 & Azure, Intune, and other back office related technology (CRM, HCM, Finance, Security, ) including user governance and policy management.
- Strong verbal and written communication skills, with an expert ability to present and communicate new ideas and concepts, describe and document issues as well as their solutions.
- Extremely organized and detail oriented; a resourceful, quick learner and able to handle multiple projects simultaneously, being adaptable while work under pressure to meet deadlines.
- A high degree of personal integrity, consistently putting interests of the company
- Must be a fierce communicator and cross-organizational
- Must be available to support live events, including evenings, weekends, and holidays on occasion. This also includes off-hours maintenance windows as needed.
Preferred Experience & Qualifications:- Experience with large scale events in an arena or venue of similar size is desirable.
- Bachelor's degree, or equivalent combination of education and experience in an IT
Working Conditions:- Minimal Travel (
- Must be able to work a flexible schedule inclusive of weekends, nights and holidays
- Frequent bending, lifting 20-60 pounds, sitting, crawling, exposure to multiple external elements, and extensive walking through the building including inclines and
Compensation:- In accordance with the Washington State Equal Pay and Opportunity Act, the expected base pay range for this position is $93,500.00 - $110,000.00. Actual base pay will depend on employee's experience and other job-related factors permitted by law.
- This role is classified as full-time, exempt.
Benefits & Perks:- Company-paid medical, dental, and vision insurance, including premiums for eligible dependents enrolled in the plans
- Company-paid life insurance and short- & long-term disability insurance
- 401k (pre-tax and Roth) with Company match up to 4%
- Kraken ticket stipend and employee only pre-sale opportunities to non-Kraken events
- 15 vacation days, 10 personal holidays, and accrued sick time
- Minimum 10 paid holidays per year
- Paid parental leave
- Monthly Cell Phone Stipend
- Company-paid Orca, local transit card
- Corporate office located at Climate Pledge Arena; complimentary Arena garage parking offered
- Employee meal perks
- Company-paid employee assistance program and Headspace subscription
- Company-wide recognition platform
- Flexible spending accounts and voluntary accident, critical illness, and hospital indemnity insurance available
- Discounts at the Kraken Team Stores, Kraken Community Iceplex, 32 Bar & Grill, and other partners
