OverviewPerforms administration of cloud and on-site technologies and provides end-to-end solutions for IT Systems. Creates and configures virtual and physical machines in a multi-platform environment. Monitors system performance and addresses any issues through an effective support process.
Pay Range $82,500-131,000
The pay range for this position is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, geographic location, and any applicable laws.
Responsibilities- Provide technical expertise supporting information system components, infrastructure integration and maintenance to satisfy system security requirements for several stakeholders.
- Provide direct customer service and technical support to local and remote users as required via phone, e-mail, on-line systems and in person.
- Configure information technology infrastructure in accordance with best practices and DISA STIGs.
- Maintains the integrity and security of servers and systems applicable to the compliance of RMF accreditation packages.
- Monitor, evaluate, and maintain systems and procedures to safeguard information systems, networks and databases.
- Install software, updates, patches and upgrades.
- Install, configure and manage ADS or Azure DevOps Server repositories.
- Understanding of software configuration management, build, deployment and release management, application lifecycle management, infrastructure, and DevOps tools and processes.
- Have a customer centric approach and provide all level of support for the technical and cyber team as well as the user base community.
- Provide hands-on guidance to programming staff on topics such as branching and merging, workstation configuration, and general use of the tools.
- Monitor infrastructure for version currency.
- Work with the data center vendor and the application teams to upgrade servers, operating systems, middleware software, database software, and agency applications.
- Coordinate OS, middleware, and database patching.
- Notify affected teams of the upgrade and patching activities.
- Similarly, work with application teams to identify server needs for new applications.
- Provides advice and training to end-users and provides mentorship to junior team members.
- Other duties as assigned.
QualificationsEducation/Experience
- Bachelor's degree in Computer Information Systems, Information Technology, Computer Science, or a related technical field. Additional experience may substitute for degree.
- 6-12 years of relevant experience
- Working knowledge of current systems and applications.
- Ability to troubleshoot and resolve software and hardware conflicts.
- Be able to quickly adapt to new situations, have a strong commitment to a team environment, maintain a capacity to work with little supervision, and the willingness to learn new technologies.
- Experience with storage, backup and disaster recovery technologies.
- MS Windows server installation/configuration experience.
- Group Policy / Active Directory configuration and management.
- Experience with PowerShell.
- Folder permission management.
- Knowledge of O365, SharePoint, and Azure.
- Certifications: CompTIA Security+ CE, preferred.
- Certifications: Microsoft MCP or MCSA, preferred.
- Knowledge of VMware, MACs, Linux.
- Azure Group Policy administration, system security and AD integration.
- Microsoft Azure SQL Database and Azure Blob storage experience.
- An active DoD Secret Security Clearance and the ability to maintain a clearance is required.
Knowledge/Skills
- Knowledge of office administration and procedures.
- Exceptional judgment capabilities and relationship management skills.
- Excellent communication, teamwork, and client service skills; ability to clearly communicate in discussions and written documents, and to deliver feedback clearly and tactfully.
- Interact with a diverse array of customers and staff in a professional and courteous manner.
- Work independently with accountability for accurate and complete results.
- Be extremely organized and exceptionally detail oriented.
- Work well both independently and in a team environment.
- Be energized by a fast-paced work environment.
- Must be able to communicate with others effectively.
- Analyze information and respond appropriately.
- Manage time wisely and prioritize tasks.
- Provide superior customer service.
- Multi-task in a pleasant manner.
- Work well under pressure.
Physical Demands
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; handle or feel; and reach with hands and arms.
- The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must be able to lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
- Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
- Regular i3 hours are 8:00 a.m. - 5:00 p.m. Monday-Friday, however, additional hours may be required on occasion. Regular and punctual attendance is required.
