Senior System Administrator - ServiceNow

Salary: $91,745.00 - $126,270.00 Annually
Location : Minneapolis Public Service Building, 505 4th Avenue South, Minneapolis, MN
Job Type: Full-time
Job Number:
Department: Information Technology
Division: Telecommunications&Network Srv
Opening Date: 10/23/2026
Closing Date: 11/8/2026 11:59 PM Central
FLSA: Exempt
Bargaining Unit: CPE

Position Description
As a Senior Applications Analyst, you will function as a lead worker over Applications Analysts, Applications Programmer/Analysts, Applications Programmers, and Software Developers; functioning as the key person providing support to the assigned areas applications, scheduling, assigning and reviewing work products/results and taking responsibility for application software development, maintenance, support, testing and documentation.
Work Location:
This position may be eligible for flexible work arrangements, including hybrid work with some days working remotely and some days working in the office.

The City of Minneapolis does not sponsor applicants for work visas.
Job Duties and Responsibilities
Application Software Development

• Responsible for evaluating various directions/possibilities, both technical and process, in efforts to implement new functionality or enhance support of the area's applications into the City's processes.

• Responsible for analysis, design, development and implementation of business application software.
• Implement department/inter-agency/enterprise information technology solutions.
• Develop application software solutions fully integrated into the enterprise infrastructure.
• Responsible for leading applications area enhancements and other efforts, and able to develop new or modified customizations to the delivered software.
• Analyze and integrate enabling technology, existing application/infrastructure and commercial off-the-shelf products consistent with documented business requirements and software specifications.
• Work with Business Partners and Business Analysts to accurately translate business requirements into application software technical specifications.

Application Software Maintenance

• Provide subject matter expertise to assist other staff members in troubleshooting and resolving complex application, database and infrastructure problems.

• Responsible to lead technical efforts in the research, diagnosis, and resolution of critical situations and to develop research plan, communicate technical actions, and required assistance from other team members.
• Responsible for technical direction needed for problem resolution.
• Design and direct vendor software fixes, upgrades and custom modifications.
• Plan and manage application software releases for production and upgrades to proprietary and third-party application software products.

Application Software Support

• Respond to customer needs regarding software failures and other issues.

• Act as vendor technical liaison assisting other staff members, data center operators and system support technicians in resolving application software issues.
• Develop training and support programs for application users and operations supervisors.
• Responsible for coordinating efforts in the area with other areas and interfacing applications.
• Responsible for being the key liaison person between the customers of the area's applications and the IT staff supporting the applications.
• Responsible for providing peer review on design, development, documentation and other efforts, and able to train and mentor others in the applications area.
• Promote and support Agile methodology in intake, prioritization, and execution of work.

Application Software Testing

• Create and document test plans.
• Perform unit testing, integration testing and regression testing of application software upgrades and maintenance releases.
• Maintain Development, Test, Training, QA, and Production environments.
• Test and debug application software interfaces.
• Coordinate software change requests according to established Quality Assurance change management policy and practice.

Application Software Documentation

• Write comprehensive, accurate and complete technical specifications derived from detailed business requirements.

• Approve application software maintenance and data center operations run-time procedures.
• Approve system production processes and recommend changes that optimize performance.
• Approve backup/restore disaster recovery procedures at the Managed Service provider.
• Schedule and assign work tasks, answer questions on work tasks, and review work products/ results.

Working Conditions:
Regular office environment.

Required Qualifications
Minimum Qualifications:
Bachelors Degree in Management Information Systems, Computer Science, Software Engineering or equivalent.

Minimum Experience:
Six years' experience, which has included application development support using specific technical tools.

License/Certifications:
System Administrator Certification in supported application.

A resume is required and a copy of your System Administrator Certification must be attached to your application to be considered for this position.
Selection Process:
The selection process will consist of one or more of the following steps: a rating of relevant education and experience (100%). It is important that your application show all the relevant education and experience you possess. This information will be used to determine which candidates will proceed in the selection process. A submitted application is also used to verify the answers to any supplemental questions. Only those candidates who attain a passing score (70%) on each step in the selection process will be placed on the eligible list. The City of Minneapolis Human Resources Department reserves the right to limit the number in any phase of the selection process.

Background Check:
The City has determined that a criminal background check and/or qualifications check may be necessary for certain positions with this job title. Applicants may be required to sign an informed consent form allowing the City to obtain their criminal history and/or verify their qualifications in connection with the position sought. Applicants who do not sign the informed consent form will not be further considered for the position.

Union Representation:
This position is represented by a collective bargaining agreement between the City of Minneapolis and the Minneapolis Professional Employees Association For more information on the terms and conditions of this agreement please visit: or visit their website at

Eligible List Statement:
The names of applicants who meet minimum qualification and who pass the screening process shall be placed on the eligible list for employment consideration. This list will be certified to the hiring manager who may use the list to fill a vacancy of the same job title. This eligible list will expire 2 months after it has been established.

Interview Selection:
The hiring authority reserves the right to determine the maximum number of candidates to interview from the established eligible list. If the hiring authority decides to interview other than by exam score order, they may select additional people to interview based on a candidate's education or experience related to the field, work history, or skills uniquely related to the operational needs of the position.
Knowledge, Skills and Abilities

• Knowledge of object-oriented programming methods and component based architectures.
• In-depth knowledge of specific programming languages.
• Extensive knowledge of specific business applications, application software products and computer systems.
• Knowledge of DBMSs, operating systems, and SDLC (software development life cycle).
• Knowledge of ITIL and Agile methodologies and best practices.
• Knowledge of subject matter and processes of supported business areas.
• Knowledge of specific business applications vendors and their application software products.
• Skills in application software design, development and systems integration.
• Excellent interpersonal skills, good analytical and problem skills, and good oral and written communication skills.
• Ability to translate technical terms and information into lay terms.
• Ability to prioritize and schedule multiple assignments and conflicting demands.
• Ability to work as a team and to work independently.
• Ability to pass a Criminal Background Check.

Benefits Summary
Our employees enjoy competitive salaries and generous benefits. We pride ourselves on a comprehensive benefits program that supports employees' health and financial well-being. Programs, resources, and benefit eligibility varies based on position, average hours worked, location and length of service. For detailed benefits information, please visit the

Insurance
Health insurance
Eligibility for benefits begins the first of the month following employment date. The City of Minneapolis offers eligible employees with a choice of six provider networks, allowing you to select the best option for you. Available plans include Medica Choice Passport, Medica Elect, VantagePlus with Medica, Park Nicollet and HealthPartners Medical Group First with Medica, Ridgeview Community Network powered by Medica, and Clear Value with Medica.

Dental insurance
The City of Minneapolis offers dental insurance through Delta Dental of Minnesota and pays 100% of the monthly premium for eligible employees.

Life insurance
The city provides basic life insurance of one times your annual salary up to $50,000. You can elect to purchase optional life insurance.

Paid time off
Our generous leave package includes vacation, holidays and paid sick leave, which gives employees the opportunity to enhance their quality of life outside work. Amounts and accrual rates are based on years of experience and

Paid parental leave
City employees are eligible for up to 12 weeks of paid parental leave in the event of a birth or placement for adoption of a child.

Retirement
City employees earn a pension and may choose to participate in additional retirement savings programs.

• Pension: The City of Minneapolis participates in the Public Employees Retirement Association (PERA). Employees and the City both contribute a percentage of your pay to fund future benefits.
• Deferred compensation: Employees may choose to participate in pre-tax or after-tax savings plans through the Minnesota State Retirement System (MSRS).

Transportation
Eligible City employees may choose to participate in the following transportation programs:

• Metropass: The program allows eligible employees to enroll in a pass for unlimited bus or light rail rides at a discounted price.
• Parking or Van Pool: The City of Minneapolis gives you options to pay certain commuting costs, such as qualified parking and van pool expenses, with pre-tax dollars.

Learning and development
To engage and develop employees, the City of Minneapolis offers classes in leadership, cultural agility, change management and more. Additionally, educational discounts at Augsburg University, Hamline University, St. Catherine's, and St. Mary's University of Minnesota are available to City employees.

Other perks
Employees can also take advantage of flexible spending accounts, the , health club discounts and more.
01

How did you find out about this position? (Select all that apply)

• Recruiter
• City of Minneapolis website
• City of Minneapolis employee
• City of Minneapolis Career Opportunities Bulletin
• Friend, family, or community
• League of Minnesota Cities website
• Diversityjobs.com website
• Governmentjobs.com website
• Indeed.com website
• Minnesotajobs.com website
• Minnesota Council of Nonprofits website
• Other Website
• LinkedIn
• Twitter / X
• Facebook
• Other social media site
• Newspaper
• Other media
• College or University
• Community organization
• Job Fair
• Professional association
• Site Visit
• None of the above

02

Please specify where you heard about the position (e.g., website name, City of Minneapolis employee name, job fair, professional association).
03

What is your highest level of education you successfully completed in Management Information Systems, Computer Science, Software Engineering or equivalent?

• No Degree
• Associate's Degree
• Bachelor's Degree
• Master's Degree
• Doctorate Degree or higher

04

How many years of experience do you have with ServiceNow?

• No Experience
• Less than 2 years
• 2 years but less than 4
• 4 years but less than 6
• 6 years but less than 8
• 8 years but less than 10
• 10 or more years

05

How many years of experience do you have as an administrator for ServiceNow?

• No Experience
• Less than 2 years
• 2 years but less than 4