ServiceNow

Senior Staff Cloud FinOps Analyst

ServiceNow • $165K — $289K *
Santa Clara, CA 95051In-Person
Enterprise Technology
11 - 15 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 12+ years of relevant experience, or related educational qualification with a corresponding experience level.
  • Extensive background in FinOps, cloud economics, or technology finance.
  • Strong pricing knowledge of AWS, Azure, and GCP.
  • Advanced skills in SQL, forecasting, and financial modeling.
  • Expertise in rate optimization, rightsizing, and validating cloud savings.
  • Experience in building internal data products and using AI in analytical processes.

Responsibilities

  • Collaborate with cross-functional teams to define ownership and accountability for cloud expenditures.
  • Maintain governance standards and track adherence to ownership and allocation of cloud costs.
  • Develop and enhance a multi-cloud rate optimization strategy.
  • Analyze cloud consumption and optimize commitment portfolios based on forecasts and demand.
  • Manage an optimization pipeline to drive savings across multiple dimensions of cloud usage.
  • Shape AI-powered financial tooling for monitoring and forecasting cloud costs.
  • Serve as a trusted advisor to leadership, offering insights and recommendations on financial accountability and cost management.

Benefits

  • Health plans including flexible spending accounts.
  • 401(k) Plan with company match.
  • Employee Stock Purchase Plan (ESPP).
  • Matching donations program.
  • Flexible time away plan and family leave programs.
Full Job Description
Job Description

ServiceNow is seeking a highly experienced Senior Staff Cloud FinOps Analyst to lead enterprise-scale cloud financial optimization across AWS, Microsoft Azure, Google Cloud Platform, private infrastructure, and emerging AI services.

This is not a traditional cloud reporting role. The successful candidate will operate at the intersection of Engineering, Finance, Product, Capacity Planning, Procurement, and cloud service providers. They will transform complex cloud Cost & Usage data into actionable strategies that improve infrastructure efficiency, unit economics, commitment performance, and gross margin.

What you get to do in this role:

Governance and Accountability
  • Work with Engineering, Finance, Product, and platform teams to agree on who owns what, at what granularity, and what each owner is accountable for. Partner with engineering teams to build the automation behind ownership and accountability: tagging and allocation enforcement, owner assignment, budget and threshold alerting, and routing of cost signals to the accountable team.
  • Maintain the operating model for governance, including documented standards, a regular review cadence, and clear escalation paths when accountability breaks down. Track adherence to ownership and allocation standards, and close gaps where spend is unowned or misattributed.

Rate Optimization
  • Develop and continuously improve ServiceNow's multi-cloud rate optimization strategy. Manage Reserved Instances, Savings Plans, Committed Use Discounts, capacity reservations, and other provider-specific pricing instruments.
  • Analyze consumption forecasts, contractual pricing, workload demand, coverage, utilization, expiration, break-even position, and stranded-commitment risk. Build scenarios that quantify expected savings, financial exposure, and forecast sensitivity. Partner with Finance, Procurement, Engineering, and cloud providers to execute and adjust commitment portfolios.

Savings Realization
  • Build and manage an enterprise optimization pipeline covering rate, usage, waste, architecture, and operational efficiency. Quantify opportunity, implementation complexity, risk, confidence, and expected value.
  • Establish consistent methodologies for measuring identified, accepted, implemented, and realized savings. Validate results against actual billing and usage data. Create executive scorecards covering opportunity value, accountable ownership, implementation progress, realized savings, and residual risk.

AI-Powered Cost & Usage Tooling
  • Help shape ServiceNow's homegrown, AI-powered FinOps Control Tower. Work with Data Engineering, FinOps Engineering, Business Intelligence, and Product teams to define requirements, analytical models, semantic definitions, and practitioner experiences.
  • Develop AI-assisted capabilities for anomaly detection, forecasting, variance explanations, commitment analysis, optimization recommendations, and natural-language exploration of Cost & Usage data. Help create conformed multi-cloud datasets and interactive applications for showback, optimization, planning, executive reporting, and unit economics.

Cost Visibility and Leadership
  • Develop allocation and unit-economic models and drive ownership visibility, and financial accountability.
  • Serve as a trusted advisor to senior Engineering, Finance, Product, and Infrastructure leaders. Influence technical decisions, lead complex cross-functional initiatives, mentor FinOps practitioners, and translate detailed analysis into clear executive recommendations.


Qualifications

To be successful in this role you have:
  • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
  • 12 years of related experience with a Bachelor's degree; or 8 years and a Master's degree; or a PhD with 5 years experience; or equivalent experience.
  • Candidates should bring extensive FinOps, cloud economics, infrastructure analytics, or technology-finance experience
  • Strong AWS, Azure, and GCP pricing knowledge
  • Advanced SQL, forecasting, and financial-modeling skills
  • Demonstrated expertise in rate optimization, rightsizing, savings validation, and cloud unit economics.
  • Experience building internal data products and applying AI to analytical workflows is strongly preferred.


For positions in this location, we offer a base pay of $165,500 - $289,600, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

About ServiceNow

ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations in North America, Europe, the Middle East, Africa, the Asia Pacific, and other countries. The company offers service management solutions, including incident, problem, change, request, and cost management as well as service catalogs; and IT, HR, facilities, and field service management solutions. It also provides IT operations management solutions covering service mapping, delivery, and assurance solutions; business management solutions such as financial management, project portfolio suite, vendor performance management, and performance analytics as well as governance, risk, and compliance; and application development services.

ServiceNow Careers

Join the dynamic team at ServiceNow, a global leader in digital workflow solutions, where innovation and leadership converge to shape the future of work. At ServiceNow, we offer more than just job opportunities; we provide a platform for professional growth and a chance to be part of a culture that values diversity, creativity, and continuous learning.

Work You’ll Do

Embark on a career journey with ServiceNow and contribute to the world’s leading enterprises' digital transformation. Our team is at the forefront of developing cutting-edge technologies that improve how people work. With ServiceNow, you will use your skills to impact businesses and industries profoundly, driving efficiency and innovation.

Join Our Market-Leading Team

ServiceNow is not just another technology company. We are a team that thrives on diversity and leadership, fostering an inclusive environment that promotes growth and development. Our commitment to diversity training ensures that every team member can achieve their potential.

Innovative Work

ServiceNow is home to more than 10,000 dedicated professionals who lead the charge in digital workflows and enterprise solutions. As part of our team, you will engage in projects that merge technology with practical applications, creating revolutionary products that advance how services are delivered and managed.

Career Development

At ServiceNow, your career trajectory is filled with boundless opportunities. We support your growth with robust training programs, leadership development courses, and access to global challenges. Whether you are looking for an internship, full-time position, or leadership role, ServiceNow equips you with the tools to excel.

Be Part of a Great Team

Working at ServiceNow means being part of a community that values teamwork and innovation. Our collaborative environment encourages networking and sharing ideas, making our workplace vibrant and dynamic. The benefits of joining ServiceNow extend beyond comprehensive health and wellness; they include fostering professional connections and friendships that last a lifetime.

Explore Job Opportunities and Internships

Whether you’re a seasoned professional or a recent graduate, ServiceNow offers a range of employment options to suit your career goals. From internships that provide real-world experience to full-time positions that challenge you to leverage your expertise, we are committed to hiring the best talent.

Stay Connected

Join Our Team Search open positions that match your skills and interests. At ServiceNow, we look for passionate, curious, and solution-driven team players. Explore the possibilities that await you at a company that is committed to your professional success.

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ServiceNow Careers

Empowering professionals to achieve more, ServiceNow is where careers are future-proofed, and ambitions are realized. Join us in our journey of growth and innovation.
Learn more about ServiceNow
Size
16,881 employees
Market Cap
$76.5 billion
Industry
Information Technology
Net Income
$118.5 million
Founded
2004
5 Year Trend
+33.5%
Revenue
$4.5 billion
NASDAQ
NOW
* Ladders Estimates

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