What You'll Do
Support Experience Development
- Assist in developing hospitality, culinary, wellness, retail, and lifestyle concepts.
- Research guest trends, competitive offerings, and emerging luxury experiences.
- Contribute to experience briefs, presentations, and concept documentation.
- Support development of guest interaction standards and experience requirements.
Support Partnerships & Innovation
- Research potential hospitality, culinary, wellness, and retail partners.
- Coordinate partner communications and project deliverables.
- Help evaluate new concepts and collaboration opportunities.
- Support pilot programs and concept testing.
Support Experience Delivery
- Coordinate implementation planning with Operations and functional partners.
- Track experience development milestones.
- Support refinement of concepts based on guest feedback and operational learning.
- Assist with launch readiness activities.
Support Continuous Improvement
- Monitor guest feedback and operational observations.
- Identify opportunities to improve existing experiences.
- Maintain competitive intelligence and trend research.
- Contribute ideas for future experience development.
Success Looks Like
- Experience concepts are well-developed and implementation-ready.
- Hospitality and lifestyle initiatives launch smoothly.
- Partnerships are well organized and effectively managed.
- Guest feedback informs continuous improvement.
- The Hospitality & Lifestyle Lead is able to focus on strategy and innovation because project execution is well supported.
What We're Looking For
Experience
- 3 6+ years of experience in hospitality, luxury travel, guest experience, lifestyle brands, events, retail, wellness, or related disciplines.
- Experience supporting guest-facing products, services, or experiences.
- Strong project coordination and organizational skills.
Skills & Capabilities
- Strong hospitality instincts.
- Passion for luxury guest experiences.
- Excellent organization and follow-through.
- Strong written communication and presentation skills.
- Ability to manage multiple projects simultaneously.
- Curiosity and willingness to learn experience design methodologies.
Ideal Backgrounds
- Luxury hotels or resorts
- Lifestyle brands
- Culinary or wellness organizations
- Luxury retail
- Guest experience teams
- Hospitality marketing or partnerships
Reports To
Hospitality & Lifestyle Experiences Lead
