Position SummaryThis role is not eligible for immigration sponsorship
Role and ResponsibilitiesAs a senior specialist supporting Exchange & returns operations, you will be responsible for overseeing and executing customer exchange orders, as well as ensuring fulfillment is successful. This will include communication and support management with logistics, warehouse teams, third-party trucking companies, and internal agent groups processing the orders. Within this role, there may be opportunity to expand in to overall exchange and return pending management, which encompasses post-fulfillment processes.
Responsibilities:- Oversees external outsourcing partners, performance monitoring, and compliance enforcement related to exchange cases.
- Act as gatekeeper for MX and CE exchange orders to reduce delays [satisfaction]
- Develop process improvements related to exchange orders to include automation and efficiency
- Manage performance compared to goals for KPI (Key Performance Indicator)
- Ensure we maintain proper coverage options to fulfill orders requested
- Collaborate cross-functionally with logistics, warehouse, supply chain, third-part vendors, and internal care teams to support customer and Samsung requirements
- Invoice processing for third-party vendor supporting order fulfillment
- Multi task in fast-paced environment, to work on high-pressure multi-cultural environment, and to meet deadlines.
- Utilize analytical skills and Microsoft Office skills (e.g. Word, Excel, Access), as well as other analytical or database tools (e.g. SAP, Business Intelligence, Tableau)
- Utilize strong interpersonal skills and be extremely resourceful.
- Use of professional Verbal and Written communication is required.
Skills and QualificationsRequired Qualification:- Bachelor's Degree with 4+ years of experience in the related field
- Experience with data handling and deriving strategic insights in discovering potential abnormal claim trends, return trend, and opportunities to minimize return loss.
- Experience seeing projects through the full life cycle with outstanding project management and work execution skills
- Experience strategizing, navigating, and solving problems creatively.
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Life @ Samsung - https://www.samsung.com/us/careers/life-at-samsung/
Benefits @ Samsung - https://www.samsung.com/us/careers/benefits/
Regular full-time employees (salaried or hourly) have access to benefits including: Medical, Dental, Vision, Life Insurance, 401(k), Employee Purchase Program, Tuition Assistance (after 12 months), Paid Time Off, Student Loan Program (after 12 months), Wellness Incentives, and many more. In addition, regular full-time employees (salaried or hourly) are eligible for MBO bonus compensation, based on company, division, and individual performance.
To ensure a fair and transparent recruitment process, please do not use GenAI tools during your interview unless explicitly permitted; failure to adhere to these guidelines may result in disqualification from the recruitment process.
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