About the RoleThe Senior Solutions Consultant is a customer-facing, implementation-focused role that partners closely with the Business Operations Managerto deliver smooth technical onboarding and effective user training. Working with a product customers already love, you'll map real-world workflows into a clean ExaCare configuration, build the playbooks that enable us to scale, and make onboarding feel effortless with a team of smart people. You'll also be the voice of the customer, capturing urgent feedback and channeling customer insights back to Product and Engineering to drive rapid improvements. You will support pilots and full rollouts, coordinating across Customer Success, Strategy & Operations, Sales, and Engineering.
What You'll Do- Deliver onboarding and training: build role-based curricula and quick-start guides, lead live trainings and office hours, and record short Looms/tutorials
- Develop and maintain SOPs & documentation: create internal runbooks, checklists, and templates for onboarding and training; maintain customer-facing help articles, FAQs, and how-to guides.
- Continuously improve processes: run post-mortems after go-lives, document lessons learned, and drive experiments that shorten time-to-value and improve training effectiveness.
- Support technical onboarding with our Business Operations Managers: host standing implementation calls to understand the customers' workflows and needs, then manage customer communications, timelines, risks, and status updates.
- Configure the ExaCare platform for new customers: set up environments, roles/permissions, data imports, basic integrations (e.g., SSO, file/API feeds), and workflow settings based on customer requirements.
- Provide technical support during onboarding: triage issues and partner with Engineering/Support to drive resolution; communicate updates clearly to customers.
- Maintain project hygiene across CRM/CS tools and project management systems; keep notes, tasks, and next steps organized and current.
What You'll Bring- 2 - 4 years in consulting, banking, or in a B2B SaaS customer-facing role.
- Bachelor's degree in Business, Engineering, or a related field.
- Strong communication and facilitation skills; confident with both executive stakeholders and frontline users.
- Process and documentation mindset; you enjoy turning complexity into clear SOPs, checklists, and guides.
- Technical aptitude; comfortable with product configuration, data mapping/CSV imports, basics of SSO/APIs/webhooks, and learning new tools quickly
- Healthcare exposure or familiarity with PHI/privacy considerations (e.g., HIPAA/PHIPA) is a plus.
- Strong relationship-building and client management skills - clear, articulate, friendly, and professional in customer interactions.
- High attention to detail and comfortable following and iterating on detailed SOPs
- Ability to thrive in a fast-paced, dynamic environment with shifting priorities and evolving processes.
- Ability to maintain a no-ego mindset and efficiently handle a variety of admin, technical and client-facing tasks.
Benefits + Perks- Competitive salary and equity in a high-growth startup
- Flexible PTO, take what you need
- Medical, dental, and vision coverage
- Great startup culture, including company off-sites
- High-achieving team, including ex-Amazon engineers and alumni of Bain, BCG, Goldman Sachs, and more
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