Role OverviewAs a
Sr. Solutions Architect - Professional Services, you will be responsible for delivering technical consulting and implementation engagements across Postman's enterprise customer base. This role is deeply technical, hands-on, and customer-facing-ideal for professionals with a strong background in
API design, governance, development, and solution architecture, looking to drive tangible customer outcomes.
You'll lead the delivery of both
fixed-price and time-and-material (T&M) projects, and will be measured on
on-time, on-budget execution, as well as the value delivered to customers. You will work cross-functionally with Sales, Customer Success, Product, and Engineering to shape solutions, execute delivery plans, and ensure the successful deployment of Postman at scale within large, complex organizations.
Key ResponsibilitiesProject Delivery & Execution- Lead the technical delivery of professional services engagements for enterprise customers, ensuring successful implementation and adoption of Postman's capabilities.
- Execute implementation plans in collaboration with engagement managers or project leads, focusing on delivering technical outcomes aligned with customer objectives.
- Implement and configure Postman in complex enterprise environments, including integrations with CI/CD pipelines, authentication systems, and API management layers.
- Ensure quality and consistency of delivery through hands-on configuration, technical walkthroughs, and solution validation.
- Provide technical leadership during customer workshops, enablement sessions, and solution reviews to ensure effective knowledge transfer and adoption.
Technical Solutioning & Architecture- Act as the technical lead and subject matter expert in engagements, helping customers implement best practices across API design, mocking, testing, governance, security, and lifecycle management.
- Design scalable API strategies using Postman and associated integrations within the customer's development toolchain.
- Tailor Postman's enterprise features to meet customer-specific workflows, compliance needs, or infrastructure environments (e.g., CI/CD pipelines, on-prem, hybrid).
Customer Enablement & Advisory- Guide customers through technical configuration, developer onboarding, and platform rollout strategies.
- Conduct hands-on workshops, and architectural assessments to accelerate adoption.
- Provide high-touch support and consultative advice during the post-sales implementation phase.
Proactive Engagement & Problem Solving- Identify and escalate technical roadblocks early, proposing alternative solutions to keep projects on track.
- Proactively suggest architectural or process improvements to ensure long-term success and scalability of the solution.
- Act as a technical voice of the customer, documenting feedback and influencing internal product direction as appropriate.
Cross-Functional Collaboration- Partner with Sales and Customer Success teams during pre-sales and post-sales engagements to shape project scope and value articulation.
- Collaborate with the Product and Engineering teams to resolve technical challenges or influence roadmap discussions with real-world use cases.
- Participate in internal and external project retrospectives and contribute to improving Postman's services delivery methodology.
What You'll Bring- 7+ years of experience in technical roles such as Solutions Architect, Professional Services Engineer, API Consultant, or similar.
- Strong hands-on experience with API design (OpenAPI/Swagger), REST/GraphQL, API management platforms, and modern development practices.
- Proficiency with Postman's platform (or comparable tools) across design, testing, monitoring, environments, workspaces, and collections.
- Solid development background (e.g., JavaScript, Python, Node.js, or Java) with experience in CI/CD, scripting, and integrations.
- Strong understanding of API governance, versioning strategies, and security models (OAuth, JWT, API keys) in enterprise environments.
- Excellent project management discipline-ability to scope work, manage timelines, and communicate clearly with both technical and non-technical stakeholders.
- Strong customer-facing communication and facilitation skills, including experience running technical workshops and stakeholder presentations.
- Experience working with Fortune 1000 or large enterprise customers across industries.
What Else?In addition to Postman's pay-on-performance philosophy, and a flexible schedule working with a fun, collaborative team, Postman offers a comprehensive set of benefits, including full medical coverage, flexible PTO, wellness reimbursement, and a monthly lunch stipend. Along with that, our wellness programs will help you stay in the best of your physical and mental health. Our frequent and fascinating team-building events will keep you connected, while our donation-matching program can support the causes you care about. We're building a long-term company with an inclusive culture where everyone can be the best version of themselves.
At Postman we value in person collaboration. We are in office 5 days a week for all roles based out of our hubs in San Francisco Bay Area, Boston, Austin, New York City, Tokyo and London. For roles based in Bangalore, employees currently work in the office three days a week and will transition to five days per week by the end of the year. We were thoughtful in our approach which is based on collaboration and grounded in feedback from our workforce, leadership team, and peers. The benefits of our in office model will be shared knowledge, brainstorming sessions, communication, and building trust in-person that cannot be replicated via zoom.
