Senior Software Support Specialist (Accounting - 7020)**Hybrid Remote Position**

This position is for a full-time Sr. Software Support Specialist to work at EAH Corporate in San Rafael, CA. Bachelor's Degree, in a computer-related field or Real Estate and/or Accounting/Business and some formal training/certification in computer related field. Two years' experience in multi-regional property management or housing regulatory agency. Five years' experience in accounts payables/receivables and/or bookkeeping at a property management company. COS (Certified Occupancy Specialist) and/or TCS (Tax Credit Specialist) certifications preferred. Experience in remote telephone support and problem resolution preferred. Prior Yardi Voyager experience, a strong plus. Salary range: $70,000 - $104,000 per year; hiring range for new employees is generally $70,000 - $87,000 per year, DOE. Please note an offer will take into consideration the experience of the final candidate and the current salary level of individuals working at EAH in a similar role. POSITION OVERVIEW Monitors Yardi records for regulatory and company policy compliance and provides Yardi support for EAH Real Estate Management, Compliance and Accounting Departments. Oversees Software Support team responding to help desk tickets for Yardi software issues and ensures that responsiveness meets EAH's needs and standards. Utilizes knowledge of local, state and federal laws and regulations relevant to affordable multi-family housing development, Housing Tax Credits and HUD programs to evaluate projects and provide assistance. Uses knowledge of Yardi to ensure property managers are utilizing the system correctly and that their training needs and accounting requirements are met. Keeps abreast of changes to housing regulations and software updates. Requires occasional on-site visits. Understands and supports EAH's mission and core values. RESPONSIBILITIES Project Management - Collaborates with Business Systems Analyst, IT Department and internal technology partners, vendors and business regarding all aspects of end-to-end systems solution delivery, including design, requirement definition, analysis, communication, testing, pilot/implementation and on-going support with business partners. - Assists in implementation of new business systems modules and products. Test and lead testing efforts related to new functionality, new module, and upgrades to existing modules including creating test plans, test cases, and working to ensure process is followed by managers. - Helps define and implement processes for managing system rollouts. - Communicates and tracks user requirements throughout the project life cycle in response to changing user needs or understanding of the application. Yardi System Support and Training - Oversees Yardi helpdesk ticketing system and email tickets. Ensures support specialists & analysts are providing timely responses in a professional, customer service-oriented fashion that resolves core issues as efficiently as possible. - Provides Yardi technical assistance to site staff, Property Supervisors, Accounting, and Compliance staff. - Prioritizes and resolves problems as they arise and notifies management of potential high impact issues in a timely manner. - Regularly analyzes helpdesk tickets for common issues in order to identify ways to improve business processes or make training recommendations. - Proactively identifies, diagnoses, and takes corrective actions and resolves application system incidents and problems. - Configures and manages system user security, including creating and maintaining user roles, permissions, system settings, and approval workflows. - Continually look for ways to leverage Yardi's capabilities to improve efficiency through workflow, automation and process improvement. - Provides Yardi reports as requested by all departments. - Monitors Yardi compliance-related tracking reports such as PSR, NAUR, UVR and ELI. - Monitors Yardi for accounting-related tracking reports including GRP, Rent Roll and Delinquency Report. - Conducts one-on-one and group training on Yardi voyager for all departments as scheduled. Train and coach new and existing employees on workflows/procedures related to Yardi property management software systems via in person, telephone and webinar sessions. - Recommends software changes to coincide with Yardi-related updates. Rolls out training on Yardi updates. SUPERVISORY RESPONSIBILITIES May direct the work of other Yardi help desk staff. QUALIFICATIONS Bachelor's Degree, in a computer-related field or Real Estate and/or Accounting/Business and some formal training/certification in computer related field. Two years' experience in multi-regional property management or housing regulatory agency. Five years' experience in accounts payables/receivables and/or bookkeeping at a property management company. Prior Yardi Voyager experience, a strong plus. DESIRABLE ADDITIONAL QUALIFICATIONS - COS (Certified Occupancy Specialist) and/or TCS (Tax Credit Specialist) certifications preferred. - Experience in remote telephone support and problem resolution.