Expertise in ServiceNow portal development (Service Portal/UI Builder)
Proficient in ServiceNow scripting (JavaScript, Glide APIs)
Experience in Agile and SAFe delivery environments
Bachelor's degree in a relevant field
ServiceNow CSA and CAD or CIS certification
Responsibilities
Design and configure ServiceNow solutions to meet federal program needs
Build and maintain custom applications, workflows, and business rules
Enhance ServiceNow ITSM functionality within compliance standards
Develop and support user-friendly ServiceNow portals and web experiences
Collaborate with architects for scalable, standards-based solutions
Engage in Agile and SAFe ceremonies, ensuring effective team collaboration
Conduct code reviews to uphold development standards
Benefits
Opportunity to work on federal programs with a secure and compliant focus
Collaboration in a dynamic Agile environment
Professional growth through substantial hands-on experience with ServiceNow
Engagement with a team of skilled developers in high-quality service delivery
Potential for knowledge sharing and technical documentation contributions
Full Job Description
Description
OVERVIEW
iTech AG is seeking a Senior ServiceNow Developer to support a federal program by designing, developing, and enhancing ServiceNow solutions in a secure, scalable, and compliant environment. This role serves as a senior technical contributor responsible for building high-quality platform functionality, developing user-facing portals, and supporting core ServiceNow capabilities aligned to mission and business needs. The ideal candidate brings strong hands-on ServiceNow development experience, deep familiarity with portal technologies, and the ability to work collaboratively within Agile and SAFe delivery environments. This role requires a developer who can translate requirements into maintainable, performant ServiceNow solutions while adhering to federal standards and best practices.
ROLES AND RESPONSIBILITIES
Design, develop, and configure ServiceNow solutions to support federal program requirements
Build and maintain custom applications, workflows, business rules, and UI policies
Develop and enhance ServiceNow ITSM functionality
Design, develop, and support ServiceNow portals and web-based user experiences, including Service Portal and/or UI Builder
Collaborate with ServiceNow Architects to implement scalable, standards-based solutions
Participate in Agile and SAFe ceremonies, including sprint planning, reviews, and retrospectives
Perform code reviews and ensure adherence to development standards and best practices
Support platform upgrades, patching, and performance tuning
Troubleshoot and resolve ServiceNow defects and production issues
Ensure configurations and customizations align with federal security and compliance requirements
Contribute to technical documentation and knowledge sharing across the team
Support and enhance ITSM knowledge enablement
Other duties as assigned
MINIMUM QUALIFICATIONS
5+ years of hands-on ServiceNow development experience
Strong experience developing custom ServiceNow applications and platform configurations
Hands-on experience with ServiceNow portal development (Service Portal and/or UI Builder)
Proficiency with ServiceNow scripting (JavaScript, Glide APIs)
Experience working in Agile or SAFe delivery environments
