Full Job Description
About the role:
Delta Electronics (Americas) Ltd. is seeking a Senior Service Quality Assurance Engi-neer to join our Quality Organization in Plano, TX. This role is responsible for leading cus-tomer quality management, resolving field quality issues, and driving continuous im-provement for power electronics products supporting data center, AI, networking, and cloud infrastructure applications.
Key Responsibilities
• Lead customer quality activities, including RMAs, field failures, and customer escalations.
• Drive root cause analysis (RCA), failure analysis (FA), and corrective and preventive actions (CAPA).
• Manage customer complaints using structured problem-solving methodologies such as 8D, FMEA, and 5-Why.
• Coordinate containment actions, risk assessments, and corrective measures to prevent recurrence.
• Analyze quality and reliability data to identify trends and improvement opportunities.
• Collaborate with Design, Manufacturing, Reliability, Service, and Supplier Quality teams to improve product quality.
• Support customer audits, technical reviews, and quality performance reporting.
Minimum Qualifications
• Bachelors or Master's degree in Electrical Engineering, or a related field.
• 6+ years of experience in Service Quality, Customer Quality, Reliability, Quality Assurance, or Failure Analysis.
• Strong knowledge of RCA, CAPA, and quality management systems.
• Experience managing customer escalations, RMA processes, and field failure investigations.
• Knowledge of power electronics products and manufacturing processes.
• Excellent analytical, communication, and cross-functional leadership skills.
Preferred Qualifications
• Experience with server power supplies, DC/DC converters, BBUs, rectifiers, or data center power systems.
• Familiarity with reliability testing, supplier quality management, and manufacturing quality systems.
• Experience supporting global customers in cloud, AI, and enterprise infrastructure markets.
Benefit at Delta Electronics Americas
Life at Delta
